Easton Schultz
Alpena,MI
Summary
Dynamic and motivated professional with a positive attitude and strong attention to detail, experienced at HPC Credit Union in managing collections and enhancing customer satisfaction. Proven ability to negotiate payment arrangements and implement customized plans, resulting in improved recovery rates while maintaining professionalism and empathy in challenging situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Loan Operations Assistant and Collections
HPC Credit Union
Alpena, MI
11.2023 - Current
- Managed collection efforts for delinquent accounts, ensuring compliance with regulatory requirements.
- Negotiated payment arrangements with clients, enhancing recovery rates and customer satisfaction.
- Prepared and submitted legal documents to initiate court proceedings.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Identified and contacted customers with overdue accounts to address payment status.
- Collaborated with other departments to verify customer compliance with payment plans.
- Conducted thorough research on debtor financial status to inform appropriate collection strategies, enhancing successful debt recovery.
Golf Cart Attendant
Rivers Edge Golf Club
Alpena, MI
05.2021 - 10.2023
- Provided excellent customer service to enhance guest experiences and promote positive interactions.
- Collaborated with team members to address guest inquiries and resolve issues promptly.
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Improved customer satisfaction by providing exceptional service and assistance to golfers.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
Education
Pursuing Bachelor's Degree - Finance
Northwood University
Midland, Michigan,Associate's Degree - Business Managment
Alpena Community College
Alpena, MI 05-2025
Skills
- Positive attitude
- Attention to detail
- Professional and friendly
- Customer support
- Motivated
- Hard Working
- Communication Skills
- Mathematical Skills
- Problem Solving
Certification
Certified in Microsoft Word, Access, Excel, and PowerPoint
Timeline
Loan Operations Assistant and Collections
HPC Credit Union
11.2023 - Current
Golf Cart Attendant
Rivers Edge Golf Club
05.2021 - 10.2023
Pursuing Bachelor's Degree - Finance
Northwood University
Associate's Degree - Business Managment
Alpena Community College