Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Shorter

Houston,TX

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

19
19
years of professional experience

Work History

Mortgage Loan/Collections Agent

USBankLocations(Remote)
St.Louis, MO
01.2021 - 06.2024
  • Interviewed customers to obtain financial information, payment history and other relevant details.
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Resolved complex issues that arose during the collections process.
  • Attended weekly meetings with internal departments to discuss progress on collections efforts.
  • Participated in training sessions related to new technologies used by the company's collections department.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Received payment and posted to appropriate customer accounts.

Quality Control Inspector

Tellworks Communications
Arlington, TX
11.2019 - 06.2020
  • Monitored production processes to ensure quality standards were met and documented results of inspections.
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Verified accuracy of product labels, including expiration dates and lot numbers.
  • Performed first article inspection on incoming raw materials.
  • Analyzed data from process control systems to identify trends in product quality.

Outbound Data Entry/Administrative Assistant

Tellworks Communications
Arlington, TX
06.2018 - 06.2020
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Created travel arrangements for senior managers according to their requirements.
  • Developed project plans for various tasks assigned by upper management.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.

Welding Operator

Arlington Stamping
Grand Prairie, TX
01.2014 - 02.2018
  • Set up and operated welding machines to weld metal parts according to blueprints, specifications, or work orders.
  • Performed welding operations on variety of materials including steel, stainless steel and aluminum.
  • Maintained records of production output and material used during welding operations.
  • Checked work pieces for accuracy of fit and alignment prior to welding.
  • Inspected finished products to ensure they meet quality standards.

POS Helpdesk Tech Support

First Data Technologies
Omaha , NE
06.2013 - 12.2013
  • Developed and implemented database security measures to ensure data protection.
  • Installed, configured, and maintained Oracle 11g and 12c databases on Linux servers.
  • Resolved customer queries related to database issues promptly and accurately.
  • Coordinated with other teams such as network administrators and system admins for resolving complex issues.
  • Analyzed and developed technical and functional specifications for databases.
  • Provided user support for all system applications and hardware components.

Customer Service Representative

CVS Caremark Mail Services Pharmacy
Richardson, TX
09.2005 - 03.2013
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Some College (No Degree) - Computer And Information Systems

Education America
Garland, TX
01-2000

High School Diploma -

Riverside High School
Avon, MS
05-1991

Skills

  • Collections processing
  • Aged account reporting
  • Repayment plan structuring
  • Delinquent account management
  • Collections process improvement
  • Collections regulatory guidelines
  • Multitasking
  • Decision-Making
  • Google Drive
  • Excellent Communication
  • Friendly, Positive Attitude
  • Attention to Detail
  • Analytical
  • Communication
  • Data Entry
  • Computer Skills
  • Customer service
  • Problem-Solving

Timeline

Mortgage Loan/Collections Agent

USBankLocations(Remote)
01.2021 - 06.2024

Quality Control Inspector

Tellworks Communications
11.2019 - 06.2020

Outbound Data Entry/Administrative Assistant

Tellworks Communications
06.2018 - 06.2020

Welding Operator

Arlington Stamping
01.2014 - 02.2018

POS Helpdesk Tech Support

First Data Technologies
06.2013 - 12.2013

Customer Service Representative

CVS Caremark Mail Services Pharmacy
09.2005 - 03.2013

Some College (No Degree) - Computer And Information Systems

Education America

High School Diploma -

Riverside High School

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Veronica Shorter