Patrisha Lollis
Greenville,MS
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
5
5
years of professional experience
Work History
Mortgage Collections Agent
Firstsource Solutions
05.2024 - 01.2025
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
Claims Representative
TTEC
02.2023 - 04.2024
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Collaborated with internal departments and external vendors to resolve claims.
- Developed in-depth understanding of policies and procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Customer Support Specialist
TTEC
09.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
Chat Agent
Support Service Group
01.2022 - 08.2022
- Managed computer-based platform with multiple applications to maintain effective communication with customers.
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Data Entry
Conduent
07.2021 - 01.2022
- Tasked with data entry, records oversight and issue resolution for customer service personnel.
- Performed data entry with speed and accuracy.
- Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
- Trained new employees on multiple medical billing programs and data entry software.
- Performed data entry, data management and time series analysis and forecasting.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Handled administrative and data entry work for staff.
- Typed 50 wpm, allowing for fast and accurate data entry.
Data Analysis Specialist Intern
University of Memphis
05.2021 - 09.2021
- Created and ran reports to confirm accuracy of data and made corrections according to instructions within specified timelines.
- Used statistical methods to analyze data and generate useful business reports.
- Utilized data visualization techniques to present and explain complex data sets.
- Developed data mining algorithms to identify and classify patterns in data.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Healthcare Customer Support Advocate
BroadPath Healthcare
06.2020 - 06.2021
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Delivered friendly service and offered expert support in every interaction.
- Conducted pre-screening activities to determine eligibility for supportive services.
Claims Adjuster
Conduent Services
11.2020 - 06.2021
- Developed in-depth understanding of insurance policies and procedures.
- Examined claims forms and other records to determine insurance coverage.
- Calculated adjustments, premiums and refunds.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Collaborated with internal departments and external vendors to resolve claims.
Education
Bachelor of Science - Criminal Justice
Lemoyne Owen College
Memphis, TN05.2022
Associate of Arts - English
Mississippi Delta Community College
Moorhead, MS05.2019
High School Diploma -
Greenville High School
Greenville, Mississippi05.2016
Skills
- Customer satisfaction
- Conflict resolution
- Data entry proficiency
- Rapport building
- Analytical thinking
- Collections processing
- Strategic planning
- Complaint resolution
- Positive and professional
- Follow-up skills
- Call center experience
Timeline
Mortgage Collections Agent
Firstsource Solutions
05.2024 - 01.2025
Claims Representative
TTEC
02.2023 - 04.2024
Customer Support Specialist
TTEC
09.2022 - 01.2023
Chat Agent
Support Service Group
01.2022 - 08.2022
Data Entry
Conduent
07.2021 - 01.2022
Data Analysis Specialist Intern
University of Memphis
05.2021 - 09.2021
Claims Adjuster
Conduent Services
11.2020 - 06.2021
Healthcare Customer Support Advocate
BroadPath Healthcare
06.2020 - 06.2021
Bachelor of Science - Criminal Justice
Lemoyne Owen College
Associate of Arts - English
Mississippi Delta Community College
High School Diploma -
Greenville High School
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