Kia Hunter
Birmingham,USA
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Collections Agent
PSCU
St Petersburg, FL
01.2024 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Healthcare Customer Service Representative
ContinuumGlobal
Dallas, TX
10.2022 - 02.2024
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in computer system.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Obtained proper authorization and identification to release confidential medical records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
SERVER
Crab Barrack
Birmingham, AL
11.2018 - 02.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Responded to ad hoc cleaning duties at end of shift.
TECHNICAL SUPPORT REPRESENTATIVE
Concentrix
Greenville, SC
08.2020 - 10.2022
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Demonstrated advanced product knowledge to solve customer issues.
- Supported customers with online billing, access and account issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Developed and maintained strong relations with customers to meet quality expectations.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Maintained up-to-date case documentation for future reference.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
- Stayed abreast of latest software developments to enhance job knowledge.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Monitored support activity trends to create problem resolution and solution reports.
SUBSTITUTE TEACHER
Jefferson County School District
Birmingham, AL
08.2019 - 03.2020
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided classroom instruction outlined in teacher's lesson plans.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided notes and reports on school day activities to primary teacher.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Engaged students in discussions to promote interest and drive learning.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Tutored students individually and in small groups to help with difficult subjects.
- Monitored appropriate use and care of equipment, materials and facilities.
- Took attendance and maintained attendance records during period as substitute.
- Explained assignments and relayed information from lead teacher.
- Left notes for head teacher about notable students, events and problems.
- Answered student questions about course concepts.
- Assisted struggling students with classroom assignments with one-on-one tutoring.
- Graded tests and assignments using head teacher's grading guidelines.
- Showed Powerpoint Presentations, videos and interactive websites to aid students with comprehension.
- Graded student assignments and exams and discussed results.
- Organized and supervised games or other recreational activities.
Education
Some College (No Degree) - undefined
Miles College
Fairfield, ALHigh School Diploma - undefined
Erwin High School
Birmingham, AL05.2012
Skills
- HIPAA Compliance
- Eligibility Determination
- Medical Filing
- Appointment Confirmation
- Customer Service
- Medical Insurance
- Insurance Verification
- Technical Support
- Quality Control
- Service Upselling
- Microsoft Excel
- Problem Resolution
- Microsoft Outlook
- Call Center Operations
- Problem-Solving Abilities
- Critical Thinking
- Complaint Resolution
- Guest Engagement
- Check Payment Processing
- Menu Memorization
- Ordering Procedures
- Positive and Professional
- Dining Customer Service
- Point of Sale (POS) System Operations
- Food Station Setup
- Food Delivery
- Liquor, Wine, and Food Service
- Order Management
- Team Building
- Child Development
- Effective Listening
- Problem Solving
- Learning Strategies
- Customer Satisfaction
Timeline
Collections Agent
PSCU
01.2024 - Current
Healthcare Customer Service Representative
ContinuumGlobal
10.2022 - 02.2024
TECHNICAL SUPPORT REPRESENTATIVE
Concentrix
08.2020 - 10.2022
SUBSTITUTE TEACHER
Jefferson County School District
08.2019 - 03.2020
SERVER
Crab Barrack
11.2018 - 02.2023
Some College (No Degree) - undefined
Miles College
High School Diploma - undefined
Erwin High School