Easton Shaw
Kaysville
Summary
The work and education experience I have has taught me sales skills, customer service, reliability, and more. I am an outgoing and approachable person. I am a hard worker, and
excited to learn. I am a dynamic professional with a proven track record in customer service. At EOS Fitness, I excelled in resolving customer complaints, enhancing loyalty. Expert in managing high-stress situations, ensuring quality and safety in fast-paced environments. I also am skilled in supplies management and critical thinking, consistently achieving efficiency improvements.
Overview
4
4
years of professional experience
Work History
Self Employed Window Cleaner
Self Employed
04.2023 - Current
- Enhanced company reputation through meticulous attention to detail and excellent customer service.
- effectively handled and produced all sales, through online, social media, and door to door.
- hired, and managed all employees, making sure their work was pleasant and they understood what was expected of them.
- Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
- Ensured timely project completion by working efficiently under various weather conditions without sacrificing quality or safety
- increased efficiency through use of state of the art technology.
Customer Service Specialist
EOS Fitness
11.2023 - 10.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Catered to members needs entailing everything from checking guests in, to cleaning equipment/bathrooms, to signing up new guests.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Packer
MoshipCo
12.2022 - 06.2023
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Adapted to changing company guidelines quickly and efficiently, memorizing packing guidelines and instructions.
Customer Service Representative
Mat and Savanna Shaw LLC
05.2021 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Davis High School
Kaysville, UT12-2024
Skills
- Supplies management
- Advanced squeegee techniques
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Warehouse safety
- Quality inspection
Timeline
Customer Service Specialist
EOS Fitness
11.2023 - 10.2024
Self Employed Window Cleaner
Self Employed
04.2023 - Current
Packer
MoshipCo
12.2022 - 06.2023
Customer Service Representative
Mat and Savanna Shaw LLC
05.2021 - 03.2023
High School Diploma -
Davis High School
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