Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emiliano Braho

Livonia,MI

Summary

Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Help Desk Technician

Contractor
08.2018 - 02.2020
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Provided basic end-user troubleshooting and desktop support.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.

Education

Bachelor of Science - Cybersecurity

Purdue University
West Lafayette, IN
05.2024

Associate of Science - Cybersecurity

Henry Ford College
Dearborn, MI
05.2020

Skills

  • Troubleshooting Network Issues
  • Auditing Service Requests
  • Help Desk Support
  • Defect Analysis and Resolution
  • Resolve Technical Problems
  • LAN and WAN Assessment
  • Computer Hardware Knowledge
  • Computer Workstation Setup
  • Network Infrastructure Monitoring
  • Server Troubleshooting

Certification

  • CompTIA A+ - 2022
  • CompTIA Network+ - 2022
  • CCNA - pending 2023

Timeline

Help Desk Technician

Contractor
08.2018 - 02.2020

Bachelor of Science - Cybersecurity

Purdue University

Associate of Science - Cybersecurity

Henry Ford College

Similar Profiles

CREATE PROFILE
Emiliano Braho