EBANEHITA EHIKIOYA
Houston,TX
Overview
7
7
years of professional experience
1
1
Certification
Work History
Salesforce Implementation Manager
Crowe
08.2023 - Current
- Lead end-to-end Salesforce implementation projects for enterprise clients
- Manage multiple concurrent enterprise-level projects, meeting deadlines and budgets
- Implement streamlined project management processes
- Drive client satisfaction resulting in expanded contract value
- Remote
Senior Analyst
Crowe
08.2022 - 07.2023
- Led Salesforce implementations across diverse industry clients
- Designed custom solutions improving client operational efficiency
- Mentored junior team members in Salesforce best practices
- Remote
Analyst
Crowe
12.2021 - 07.2022
- Created UAT documentation and comprehensive training materials
- Developed custom reports and dashboards for business requirements
- Managed user setup, security profiles, and system configurations
- Handled production support and defect resolution
- Remote
Business Analyst - Salesforce
ForeFront
03.2021 - 12.2021
- Led Sales Cloud, Service Cloud, and Experience Cloud implementations
- Created standardized templates reducing implementation time
- Implemented Einstein Analytics solutions for client insights
- Developed end-user training programs increasing adoption rates
- Remote
Business Analyst
HealthFirst
06.2018 - 03.2021
- Developed user stories and requirements for sprint planning
- Participated in stakeholder meetings
- Assisted in the creation of process improvement documentation and training
Education
Bachelor of Science - Psychology
Long Island University
Skills
- Salesforce (Sales, Service, Experience Cloud, Einstein)
- Development (Apex, Visualforce, Lightning Web Components - basic)
- JIRA
- ServiceNow
Certification
- Salesforce (Business Analyst, Platform App Builder, Administrator, Sales Cloud Consultant, Service Cloud Consultant, AI Associate)
- ITIL v4 Foundation
- ServiceNow System Administrator
AREAS OF EXPERTISE
- Salesforce Implementation
- CRM Solutions Architecture
- Agile Project Management
- Business Process Optimization
- Client Relationship Management
Timeline
Salesforce Implementation Manager
Crowe
08.2023 - Current
Senior Analyst
Crowe
08.2022 - 07.2023
Analyst
Crowe
12.2021 - 07.2022
Business Analyst - Salesforce
ForeFront
03.2021 - 12.2021
Business Analyst
HealthFirst
06.2018 - 03.2021
Bachelor of Science - Psychology
Long Island University