Ebany Campbell
Houston,TX
Summary
I am outgoing and a focused individual with a proven track record of effectively managing busy restaurants, retail and other establishments, delivering excellent service. Dedicated to providing high-quality services to customers, patients, and guests while maintaining a positive and upbeat attitude. Seeking growth-oriented positions with room for advancement. Open to relocation for the right opportunity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress/Server
Crafty Crab
Pearland, USA
02.2022 - Current
- Greeting the customers
- Having an outstanding positive attitude
- Making sure everything the customers order is correct before sending to the kitchen
- Being organized
- Develop and implement strategic sale plans to accommodate corporate goals
- Teamwork, leadership
- Cleanliness
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Implemented improved order-taking processes, enhancing workflow efficiency.
- Resolved customer complaints swiftly, fostering positive dining experiences.
Receptionist
San Luis Resort
Galveston, TX
08.2024 - 02.2026
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated scheduling for appointments and events, optimizing staff resources and guest services.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
- Trained new reception staff on operational procedures and customer service best practices.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Security
Allied Universal
Houston, USA
02.2021 - 04.2023
- Enhancing security by monitoring vehicles
- Managed electric key card systems, maintaining access control
- Utilized two way radios for communication within the security team
- Conducting regular inspections with door/windows/inside of the vehicle
- Identifying vulnerabilities and addressing them properly
- Restocked merchandise, ensuring products were readily available on shelves
- Identified and reported damage or expired products
- Monitored personnel access and maintained accurate security records.
- Conducted daily store walk-throughs to identify potential security risks.
Education
High school or equivalent - Medical terminology, Arts and crafts, Business
Texas City High School
Texas City, TX01-2018
Skills
- Problem solving
- Computer skills
- Administrative experience
- Medical terminology
- Information Security
- Conflict resolution
- Security
- Organizational skills
- Active Directory
- Greeting guests
- Customer service
- Cleanliness
- Cash handling
- Decision-making
- Service prioritization
- Time management
- Performance improvement
- Supply restocking
- Upselling
- Inventory management
- Problem resolution
- Complaint handling
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Paperwork processing
- Data collection
- POS systems expert
- Patient payment processing
- Strong interpersonal skills
- Multitasking and organization
- Organization skills
- Telephone skills
- Data entry
- Appointment scheduling
- Document management
- Strong multitasking
- Team collaboration
Accomplishments
- Supervised team of staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Compiled inventory lists and worked with vendors for product pricing and special orders.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rates.
- Conflict Resolution.
- Updated and maintained company database to reflect current and accurate client records for more than numerous accounts.
- Updated and maintained company database to reflect current and accurate client records.
Certification
- TWIC Card
- Security+
- Non-CDL Class C, 02/01/20, 01/31/27
- Driver's License, 02/01/18, 01/31/27
Timeline
Receptionist
San Luis Resort
08.2024 - 02.2026
Waitress/Server
Crafty Crab
02.2022 - Current
Security
Allied Universal
02.2021 - 04.2023
High school or equivalent - Medical terminology, Arts and crafts, Business
Texas City High School
Interests
- I enjoy helping others and giving back.
- I like working with my hands and fixing things.
- Volunteering.
- I enjoy conversations , engaging with others to build and thrive. It helps build customer service, communication & organization skills.
- Any tasks that i am performing, im really drawn to that task and i try my best to perform it to the best of my ability.
- Professional appearance.
- Basic computer knowledge.