Lorna Anderson
Lake Orion
Overview
24
24
years of professional experience
Work History
Waitress/Server
The Masters Restaurant
06.2015 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate orders and communicated them effectively to the kitchen staff.
- Managed multiple tables while ensuring timely food and beverage delivery.
- Assisted in training new staff on restaurant procedures and protocols.
Waitress/Server
Clawson Steak House
Clawson
03.2002 - 05.2015
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate orders and communicated them effectively to the kitchen staff.
- Managed multiple tables while ensuring timely food and beverage delivery.
- Assisted in training new staff on restaurant procedures and protocols.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen team to address special customer requests promptly.
- Processed payments accurately using point-of-sale system for smooth transactions.
- Resolved customer concerns swiftly to enhance overall dining experience.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
Education
High School Diploma -
Lamphere High School
Madison Heights, MI06-1981
Skills
- Customer service
- Menu knowledge
- Table management
- Food safety
- Customer relationship management
- Conflict resolution
- Team collaboration
- Time management
- Staff training
- Effective communication
- Attention to detail
- Adaptability to change
- Problem solving
- Meal recommendations
- Greeting guests
- Food and wine pairings
- Dining area maintenance
- Order delivery
- Tip calculation
- Tableside service
- Menu recommendations
- Menu presentation
- High volume dining
- Complaint resolution
- Table setting arrangements
- Sales expertise
- Cleanliness
- Upselling
- Relationship management
- Seating arrangements
- Special dietary requirements
- Order taking
- Effective customer upselling
- Upselling techniques
- Complex Problem-solving
- Point of sale systems
- Strong multitasking
- Food presentation
- Dining customer service
Timeline
Waitress/Server
The Masters Restaurant
06.2015 - Current
Waitress/Server
Clawson Steak House
03.2002 - 05.2015
High School Diploma -
Lamphere High School