Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Paige Martin

Paige Martin

Server, Bartender, Line Worker
Lebanon,TN

Summary

Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Hardworking Waitress with with 6 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Friendly waitress/ head waitress with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Enthusiastic and experienced with cocktail service. Experienced providing time service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2
2
years of professional experience

Work History

Waitress/Server

Cheddars Stratch Kitchen
Mount Juliet, TN
07.2023 - Current
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Organized take-out orders efficiently according to customer requests.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided accurate change for cash transactions using a cash register system.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Calculated charges, issued table checks and collected payments from customers.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Informed customers about specials, upselling additional food and drink items.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Stocked server areas with supplies before, during and after shifts.
  • Suggested additional items to customers to increase restaurant sales.
  • Reviewed daily specials, menu changes and service specifications.
  • Collected tickets and followed proper cash-handling procedures.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.
  • Presented menus and answered questions regarding items.
  • Stocked service areas with supplies during slow periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Informed customers of daily specials and signature menu items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Filled condiments and napkin containers during slack periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Responded to ad hoc cleaning duties at end of shift.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Waitress/Supervisor

Elliston Place Soda Shop
Nashville, TN
03.2022 - 04.2023
  • Supervised waitstaff to ensure quality customer service and satisfaction.
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Monitored employee performance, identified areas of improvement, and provided feedback.
  • Resolved customer complaints in a timely manner with professionalism.
  • Created daily shift schedules for waitstaff according to business needs.
  • Maintained accurate records of sales transactions and inventory levels.
  • Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
  • Ensured compliance with all health department regulations related to food handling and storage procedures.
  • Developed weekly specials and promotional items to increase sales revenue.
  • Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
  • Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
  • Analyzed financial reports such as sales data and labor costs for management review.
  • Checked stock levels throughout the day to ensure adequate supplies were available at all times.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
  • Managed staff payroll activities including time-off requests, attendance tracking, overtime approval.
  • Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
  • Implemented marketing initiatives designed to improve customer loyalty program participation rates.
  • Coordinated catering services for special events such as weddings or corporate functions.
  • Assisted bartenders when needed during peak hours or when short staffed.
  • Monitored cash register operations during shifts for accuracy of transactions.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Trained new wait staff team members in proper procedures and important standards of establishment.
  • Calculated charges, issued table checks and collected payments from customers.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Implemented new POS system and trained staff members on use.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Delegated work to staff, setting priorities and goals.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Explained goals and expectations required of trainees.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Distributed food to service staff for prompt delivery to customers.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.

Education

High School Diploma -

Dickson County High School
Dickson, TN
05.2016

Skills

  • Menu Recommendations
  • Customer Service
  • Safe Food Handling
  • Order Accuracy
  • Banquet Coordination
  • Menu Memorization
  • Order Management
  • Item Promotion
  • Food Running
  • Performance Improvement
  • Beverage Preparation
  • Check Payment Processing
  • Relationship Management
  • Sales Expertise
  • Complex Problem-Solving
  • Wine Knowledge
  • Food Production
  • Table Turnover
  • Liquor, Wine, and Food Service
  • Sales Techniques
  • Upselling Techniques
  • Team Collaboration
  • Regulatory Compliance
  • Food Inspection
  • Payment Processing
  • Service Prioritization
  • Food Safety Understanding
  • Tableside Service
  • Serving Expertise
  • Food Station Setup
  • High-Volume Dining
  • Table Setting Arrangements
  • Upselling
  • Price Memorization
  • Point of Sale (POS) System Operations
  • Effective Customer Upselling
  • Point of Sale Systems
  • Complaint Resolution
  • Menu Presentation
  • Special Dietary Requirements
  • Cash Handling
  • Supply Restocking
  • Compliance Standards
  • Menu Knowledge
  • Wine Pairings
  • Table Bussing
  • Dining Customer Service
  • Ordering Procedures

Timeline

Waitress/Server

Cheddars Stratch Kitchen
07.2023 - Current

Waitress/Supervisor

Elliston Place Soda Shop
03.2022 - 04.2023

High School Diploma -

Dickson County High School
Paige Martin Server, Bartender, Line Worker