EBANY TAPIA
Peekskill
Summary
Qualified multilingual economics graduate with background in eligibility examination. Adept at evaluating applications and determining benefit eligibility, contributing to streamlined processes. Demonstrated abilities in critical analysis and effective communication.
Overview
4
4
years of professional experience
Work History
Eligibility Examiner
Westchester County Department of Social Services
06.2025 - Current
- Conducted thorough investigations, gathering necessary documentation to support eligibility decisions.
- Developed and maintained strong working relationships with external agencies, facilitating smooth transitions for clients between programs.
- Resolved complex cases through effective problem-solving skills and attention to detail.
- Reduced errors in eligibility determination through comprehensive training sessions provided to new employees.
Bilingual Customer Service Representative/NYS Certified Assistor
Maximus Inc
06.2024 - 06.2025
- Provided face-to-face and telephonic health plan enrollment services to New York State Medicaid health insurance recipients for 20+ consumers per day.
- Informed consumers of their rights and benefits upon health plan enrollment through a 15-minute informational presentation.
- Proactively addressed inquiries for consumers from Westchester County and aided in resolving issues related to Medicaid eligibility.
- Scrutinized 15+ NY Medicaid Choice forms a day, along with supporting documentation, ensuring strict adherence to HIPAA, state, and federal regulations.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Customer Service Representative
G&D Independent Insurance Agency
11.2022 - 05.2024
- Coordinated high-level meetings between clients and licensed agents, optimizing work schedules and enhancing productivity.
- Administered telephone, email and in-person communications for 15+ clients a day seeking insurance services.
- Cataloged and systematized 200+ client files in alphabetical order, monitored client account statements and insurance policy notices.
- Collaborated with 2 agents and office personnel in the development and implementation of strategies to increase insurance policy sales, customer loyalty, and agency profits.
- Explained and reviewed NYS car insurance requirements, traffic and vehicle registration laws, with new auto insurance seekers.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Real Estate Administrative Assistant
Houlihan Lawrence
05.2021 - 01.2022
- Developed strategic outreach and communication propositions, and strictly adhered to timelines during their implementation.
- Led communication with 30+ real estate clients via email and direct mail daily.
- Ensured quality assurance and quality control on 5 outreach projects.
- Increased customer outreach by 35% by promoting Houlihan Lawrence advertising and marketing materials to clients.
- Analyzed and researched property and tax data for properties in 25+ towns and cities.
- Maintained an accessible and comprehensive database of property listings, client contacts, and transaction records for easy retrieval and reference by team members.
Education
Bachelor of Arts - Economics
Pace University, Dyson College of Arts And Sciences
Pleasantville, NYSkills
- Data Analysis
- Forecasting
- Languages: Fluent Spanish
- Interviewing techniques
RELEVANT COURSEWORK
Applied Game Theory | Advanced Spreadsheets | Small Business Mgmt. | Elementary Statistics | Financial Mgmt.
Timeline
Eligibility Examiner
Westchester County Department of Social Services
06.2025 - Current
Bilingual Customer Service Representative/NYS Certified Assistor
Maximus Inc
06.2024 - 06.2025
Customer Service Representative
G&D Independent Insurance Agency
11.2022 - 05.2024
Real Estate Administrative Assistant
Houlihan Lawrence
05.2021 - 01.2022
Bachelor of Arts - Economics
Pace University, Dyson College of Arts And Sciences
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