Ebbiny Bulluck
Buffalo,NY
Overview
12
12
years of professional experience
Work History
Lease Consultant
Defi Solutions
03.2020 - Current
- Answered inbound calls to greet and assist customers with various needs and questions.
- Addressed customer concerns and complaints, resolving issues quickly and efficiently.
- Responded to questions and followed up on customer interactions.
- Answered incoming calls and assisted customers with questions.
- Managed inbound and outbound calls to respond to inquiries and resolve concerns.
- Consistently met identified team and client performance metrics, goals, and deadlines.
Administrative Assistant
Kinran Enterprises
08.2019 - 12.2019
- Guided administrative and professional staff through computer and software problems.
- Performed complex administrative management of sensitive and confidential issues.
- Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
Customer Service Attendant
Dave and Buster's Entertainment Inc
10.2016 - 06.2019
- Politely assisted guests in person and via the telephone.
- Provided an elevated customer experience to generate a loyal clientele.
- Monitored cash drawers in multiple checkout stations.
- Assisted guests with food selections, inquiries, and order customization requests.
- Organized store merchandiser racks by style, size, and color to promote a visually appealing appearance.
Retail Sales Associate
Macy's
07.2015 - 02.2016
- Greeted guests in a timely fashion while quickly determining their needs.
- Escorted customers to appropriate merchandise.
- Quickly connected with each customer to offer assistance and promote products.
- Determined needs and advised customers on purchases.
- Completed multiple resets per day to keep merchandise well-organized and presentable.
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
Hostess
Byblos Niagara Resort and Spa
01.2014 - 09.2014
- Assisted guests with carryout service as well as room service.
- Consistently provided professional, and friendly service.
- Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait time.
- Cleaned and sanitized tables, menus, and dining areas in accordance with company and industry standards.
- Greeted guests with upbeat and positive attitude and engaged in personable conversation to address seating needs.
- Answered incoming calls and provided information regarding hours of operation, location, and menu items.
- Observed the dining room to monitor guest satisfaction and provided assistance when needed.
- Memorized menu offerings to provide guests with information and specifics regarding daily specials or featured promotions.
Education
Associate of Arts - Criminal Justice
Erie Community College
Buffalo, NY05.2019
Skills
Strong client relations
Community Service
RPM, 2018-10, Currently volunteering at RPM which stands for Real Power Moves, starting in October 2018 volunteer work begun Zion Dominion Global Ministries youth group mentoring ages 13-21 and providing a positive influence for our youth.
Timeline
Lease Consultant
Defi Solutions
03.2020 - Current
Administrative Assistant
Kinran Enterprises
08.2019 - 12.2019
Customer Service Attendant
Dave and Buster's Entertainment Inc
10.2016 - 06.2019
Retail Sales Associate
Macy's
07.2015 - 02.2016
Hostess
Byblos Niagara Resort and Spa
01.2014 - 09.2014
Associate of Arts - Criminal Justice
Erie Community College