Marlo Thompson
Summary
Experienced and driven professional with a solid foundation in customer interactions and service solutions. Demonstrating exceptional abilities in conflict resolution, communication, and problem-solving, I am devoted to guaranteeing customer satisfaction and loyalty. Adaptable to evolving needs, I consistently prioritize achieving results through efficient and empathetic service. Renowned for my reliability and proactive approach, I excel in meeting both customer and organizational objectives. Committed to leveraging these qualities to foster team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lowes Home Improvement
04.2023 - 10.2024
- Handle customer interactions per day though incoming calls and chats, giving detailed, personalized, friendly and polite service to ensure customers retention and satisfaction.
- Memorized all of the company products and availability to help process customers orders also inspect products, track shipments, and prepare documents for orders.
- Provide up to date information about customers upcoming deliveries.
- De-escalate and resolve any issues about customers deliveries or payment issues.
- Aso update inventory counts and perform other warehouse duties.
Benefit Enrollment Specialist
The Home Depot
01.2022 - 02.2023
- Educate and assist customers on many elements of benefits plans information and navigation though the portal.
- Enroll new and previous customers into benefit plans (medical, dental, vision, life insurance, etc).
- Handle work orders and claims also partner with other departments on solving customer concerns and accounts.
- Stay up to date on the latest plans, products and service for different types of customers / tiers.
Auto Loan Refinance Representative
The Member Closing Center (Neighbors Credit Union)
08.2020 - 12.2021
- Assists customers in refinancing their existing car loans by evaluating their current loan details. The refinance options are based on their credit profile and financial situation, and guide them through the application process to secure a potential lower interest rate or even better loan terms.
- Contact customers through phone calls, emails, or online chats to discuss their current auto loan and assess their refinance needs.
- Won highest grossing sale contest in the month of Nov-Dec with 25+ sales.
- All loan activities comply with relevant regulations and company policies including signing necessary paperwork and addressing any questions.
Technical Support Representative
Charter Communications, Spectrum
10.2019 - 05.2020
- Troubleshoot and diagnose hardware and software issues. Identify and implement appropriate hardware and software solutions.
- Managed high levels of call flow and escalated high-priority cases to ensure rapid response times for critical situations requiring advanced attention.
- Provide adequate technical assistance and answer user inquiries promptly.
- Resolve network issues and conduct electrical safety checks on equipment.
Education
Medical Assisting
Saint Louis School Of Phlebotomy
St Louis, MO03-2024
High School Diploma -
Hazelwood East High School
Hazelwood, MO05-2015
Skills
- Fast pace typing skills
- Software troubleshooting
- Taking responsibility
- Active listening
- Positive attitude
- Adaptability
- Technical knowledge
- Problem solving
- Knowledgeable to work any software
- Data entry
- Critical thinking
- Sales expertise
Certification
- CPR Certification
- First Aid Certification
- Insulin Certified
- AED Certification
Timeline
Customer Service Representative
Lowes Home Improvement
04.2023 - 10.2024
Benefit Enrollment Specialist
The Home Depot
01.2022 - 02.2023
Auto Loan Refinance Representative
The Member Closing Center (Neighbors Credit Union)
08.2020 - 12.2021
Technical Support Representative
Charter Communications, Spectrum
10.2019 - 05.2020
Medical Assisting
Saint Louis School Of Phlebotomy
High School Diploma -
Hazelwood East High School
Similar Profiles
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Sherry GreenSherry Green
Cashier at Lowes Home Improvement StoresCashier at Lowes Home Improvement Stores
Jacqueline McFarlandJacqueline McFarland
Sales Associate at Lowes Home ImprovementSales Associate at Lowes Home Improvement
Theresa AndrewTheresa Andrew
Customer Service Associate at Lowes Home ImprovementCustomer Service Associate at Lowes Home Improvement
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T