Abigail Holley

• Enhanced customer service experience and exceeded team goals through effective customer satisfaction rates.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Run sales floor based on needs of customers and my team members.
• Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

With Qualfon I took Inbound calls, Mon-Fri.

I had 3 separate campaigns within Qualfon.

My most recent campaign with Qualfon was Access Corrections, where we would take commissary money from loved ones for those who are incarcerated.

I also have went into management with Qualfon where

I became a new hire phone launcher, as well as a “nestor” in which I would train new agents for 2 weeks before hitting general production.

During my time of being a Waffle House server I picked up a lot of customer service attributes

I served, washed dishes, counted inventory, and answered phones

Handled a high volume of customers regularly

Welcomed guests as they arrived

Kept the restaurant clean and sanitary

My position with K&J was to take orders in person and over the phone

I also did prep work - made our sauces and tea/lemonade

I made sure everything was set up for the day before customers would come in

I was also to keep everything very organized.