Ashley Young
Silver Spring,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Window Nation
Fulton, MD
09.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Promptly responded to inquiries and requests from prospective customers.
Supervisor
Navy Exchange
Bethesda, MD
10.2017 - 07.2023
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
Customer Service Associate
Navy Exchange
Bethesda, MD
08.2014 - 10.2017
- Providing premier customer service at all times is the top priority
- Other tasks include cash handling, check processing, completing special orders, layaways, answering calls and taking messages, working with other departments when needed, processing returns and price adjustments, recieveing packages from online orders to store
- Making sure any questions, comments and concerns are properly placed and resolved.
Sales Associate
Giant
Wheaton, MD
10.2010 - 08.2014
- I work in three different positions in the store as a cashier, bakery clerk, and flower shop assistant
- In each department I am responsible for maintaining a clean, presentable and functional environment while providing superior customer service and and maintaining a safe and well organized space
- Some of my daily duties include, handling funds, processing multipule transactions, checking inventory, helping to reduce loss, taking orders and phone calls, creating floral arrangements, restocking, and most importantly tending to the customers needs in any way necessary
- I am also able to use all forms of Microsoft Office.
Education
N/A - General
Montgomery College
Takoma Park, MD09.2007
Diploma - General
Albert Einstein High School
Kensington, MD01.2005
Skills
- Cashier (8 years)
- Customer Service (8 years)
- Inventory (4 years)
- Cash Handling (8 years)
- Schedule Development
- Training and development (3 years)
- Adaptability
- Supply Inventory Management
- Health and Safety Compliance
- Interior and Exterior Cleaning
- Able to Lift 50 Lbs
- Strong Work Ethic
- Multitasking and Prioritization
- Time management
- Policy Enforcement
Timeline
Customer Service Representative
Window Nation
09.2023 - 06.2024
Supervisor
Navy Exchange
10.2017 - 07.2023
Customer Service Associate
Navy Exchange
08.2014 - 10.2017
Sales Associate
Giant
10.2010 - 08.2014
N/A - General
Montgomery College
Diploma - General
Albert Einstein High School