Claire McKinney
Boone,NC
Summary
Organized patient service representative with 9+ years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy workflow and maintaining professionalism in stressful situations.
Overview
16
16
years of professional experience
Work History
Medical Laboratory Technician
Appalachian Regional Healthcare System
05.2021 - Current
- Answered telephone calls to offer information, answer questions, and direct calls to staff.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Prepared reagents and solutions, making readily available during testing for convenience.
Phlebotomy Technician
Appalachian Regional Healthcare System
10.2014 - 05.2021
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Logged patient information and recorded results into system.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Organized daily work based on collection priority.
- Verified collection orders and communicated discrepancies to nurses.
- Used multiple electronic medical software, including SoftLab, AllScripts, and Centricity to conduct patient intakes and send correspondence.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Food Service Manager
Come Back Shack
04.2009 - 10.2014
- Adhered to all company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Associate of Applied Science - Medical Laboratory Technology
Southwestern Community College
Sylva, NC05.2021
Skills
- Patient and provider relations
- Computer skills
- Administrative Support
- Document Management
- Friendly, positive attitude
- Data Analysis and Documentation
- Laboratory assay analysis
- Troubleshooting
Affiliations
- Accepted member of National Technical Honor's Society
- Graduated Cum Laude
Timeline
Medical Laboratory Technician
Appalachian Regional Healthcare System
05.2021 - Current
Phlebotomy Technician
Appalachian Regional Healthcare System
10.2014 - 05.2021
Food Service Manager
Come Back Shack
04.2009 - 10.2014
Associate of Applied Science - Medical Laboratory Technology
Southwestern Community College
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