Emily Bell
Fort Lauderdale,FL
Summary
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Senior Group Sales Specialist
Norwegian Cruise Line
Sunrise, Florida
06.2011 - 01.2022
- Built diverse and consistent sales portfolio.
- Recorded accurate and efficient records in customer database.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
VIP Concierge
Rosen Shingle Creek
Orlando, FL
04.2008 - 01.2011
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for golf, spa services, and dining.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Monitored lounge inventory to keep stock levels and databases updated.
Education
Bachelor of Arts - Hospitality And Tourism Management
University of Central Florida
Orlando, FL12.2010
Skills
- Sales expertise
- Revenue Generation
- Celebrity Guest Support
- Microsoft Office
- Spreadsheet Tracking
- Lead prospecting
- Staff Training
- Outbound Calling
- Verbal and Written Communication
- Phone and Email Etiquette
- Product Recommendations
Accomplishments
- Ranked #1 in the Group Sales Department for 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020.
- Holds record for highest revenue in a month across all outbound sales departments (over $ 1 million in revenue).
- Only Group Sales Specialist to obtain over 500 sales in a month.
- First Group Sales Specialist to achieve 200, 300, 400, and 500 sales in a given month.
- Only sales agent at NCL to maintain 100+ sales for 36 consecutive months.
Timeline
Senior Group Sales Specialist
Norwegian Cruise Line
06.2011 - 01.2022
VIP Concierge
Rosen Shingle Creek
04.2008 - 01.2011
Bachelor of Arts - Hospitality And Tourism Management
University of Central Florida