Ebenezer Aboagye
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
10
10
years of professional experience
Work History
Print & Marketing Manager
Staples Connect
11.2019 - Current
- Configure all printer, computers and software
- Assessed customer needs to deliver satisfactory experiences.
- Completed complex customer orders accurately and within quoted time limit.
- Checked final products for quality and durability, ensuring high-quality and long-lasting work.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Incorporated selling skills and product and service knowledge to meet customer needs.
- Performed regular maintenance to keep equipment in optimal working condition.
- Recorded relevant job data in daily production logs and required forms, produced activity reports and discussed production with supervisors to identify areas in need of improvement.
- Trained new hires in quality and productivity standards to maximize team effectiveness.
- Ordering supplies ahead in order to keep the department flowing smothly
IT Crew
Temple of Praise church
01.2014 - Current
- Configure all live stream equipment for service (including Cameras, computers, switchers, TVs, etc.)
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships.
- Gained strong leadership skills by managing projects from start to finish.
Founder
Neema Digital
08.2017 - Current
- Capture and retouch professional photographs using Adobe photoshop and lightroom for clients
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Photographer and Videographer
Liana Zavo Exclusive
02.2019 - 03.2021
- Consult with clients for various media specifications
- Utilized variety of video formats and equipment to create desired audiovisual effects.
- Conserved footage archive by organizing, labeling, and tagging with metadata.
- Assisted with setting up and breaking down equipment before and after shoots.
- Transported and set up camera dollies, sliders and jibs.
- Experimented with new technologies and equipment, expanding production and artistic capabilities.
- Edited raw footage in post-production to produce professional videos.
- Collaborated with other production team members for successful completion of projects.
Teacher's Assistant
Harry S Truman Media Crew
09.2013 - 06.2017
- Helped rebuild my school's Media Arts Studio
- Help setting up the audio, videos and making sure that they functioned properly during school concerts and other events that involve media presents
- Filmed a variety of content including music videos, news coverages, short films, PSA, etc
- I was in charge of updating the school website with the morning announcements every day
- Competed in Student Television Network(STN) in California where all the top high school media students compete in different aspects of media like film making, PSA, music videos, sports broadcast, etc...
Education
Google Certified -
Technical Support Fundamentals
Google Certified -
The Bits And Bytes of Computer Networking
Microsoft Certified -
Azure Security Engineer
Microsoft 365 Certified -
Security Administrator
Skills
- Microsoft Azure
- MS 365
- Mac OS
- Microsoft word, powerpoint, Access, Excel
- Google suite
- Customer Relations
- Time Management
- Product Development
- Corporate Communications
- Verbal and Written Communication
- Team Contribution
- Application Installation
- Troubleshooting and Diagnostics
- Customer Communication and Empathy
- Computer Hardware Knowledge
Timeline
Print & Marketing Manager
Staples Connect
11.2019 - Current
Photographer and Videographer
Liana Zavo Exclusive
02.2019 - 03.2021
Founder
Neema Digital
08.2017 - Current
IT Crew
Temple of Praise church
01.2014 - Current
Teacher's Assistant
Harry S Truman Media Crew
09.2013 - 06.2017
Google Certified -
Technical Support Fundamentals
Google Certified -
The Bits And Bytes of Computer Networking
Microsoft Certified -
Azure Security Engineer
Microsoft 365 Certified -
Security Administrator
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