Ebenezer Abayomi
Customer Service
Owings Mills,MD
Summary
Accomplished Customer Service Manager at United Bank of Africa (UBA) with a proven track record in enhancing customer satisfaction and loyalty. Excelled in problem-solving and Microsoft Office, significantly reducing customer complaints. Expert in training and mentoring, fostering teamwork and collaboration among staff. Skilled in customer relations and time management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Manager
United Bank of Africa, UBA
10.2008 - 10.2023
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
MBA - Marketing
Ladoke Akintola University of Technology
Ogbomosho, Nigeria04.2012
Associate of Science - Estate Management
Yaba College of Technology,Yaba Lagos
Yaba Lagos04.2002
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Time Management
- Training and mentoring
Certification
Customer service certifications
Music and Meeting people
Listening to music and meeting people
Languages
English
Full Professional
Timeline
Customer Service Manager
United Bank of Africa, UBA
10.2008 - 10.2023
MBA - Marketing
Ladoke Akintola University of Technology
Associate of Science - Estate Management
Yaba College of Technology,Yaba Lagos
Customer service certifications
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