Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ebenezer Kwadwo Mireku

Leominster,MA

Summary

Dedicated Cybersecurity specialist skilled in secure systems management, cyber-security assessments based on industry standards such as NIST & HIPAA, risk analysis & management, vulnerability management, threat detection, and security incident response planning & execution. Fast learner with strong skills in security analytics, agile execution, and out-of-the-box problem-solving skills to resolve challenges and enhance organizational security posture.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior Customer Service Representative

National Grid USA
Northborough, MA
04.2023 - 10.2023
  • Adjusted bills and refunded money to resolve customers' service or billing complaints
  • Audited customer account information to identify issues and develop solutions.
  • Assisted customers by answering questions, addressing concerns, and providing current account information
  • Updated customer account information and reset passwords
  • Took customer payments
  • Scheduled field orders in alignment with customer expectations
  • Handled collections-related concerns and assist customers with the various options available to maintain and reinstate their service

Associate Professional Service Engineer/Analyst

Devo Technology Inc
Cambridge, MA
06.2022 - 11.2022
  • Developed dashboards, and alerts in the Devo platform based on customer requirements to help provide a broad, high-level overview of the customer's system at any given time and monitor the system for potential problems.
  • Developed and edited parsers to enable customers to send data to the Devo platform for security monitoring.
  • Created Security operations alert that monitors client's data to report any anomalies and aid triage and fast remediation if necessary.
  • Analyzed and translated Splunk query to Language-Integrated Query (LINQ) to facilitate the migration of Equifax from Splunk to Devo.
  • Provided technical support to customers, resolving their queries and issues related to the software.

Internship

Mount Wachusett Community College
Gardner, MA
01.2022 - 04.2022
  • Researched, tested, and recommended best packet Sniffer tool for Security Operations team at Mount Wachusett Community college.
  • Created leading security practices course and led workshop with staff and students teaching them secure online practices such as hardening access control, securing personal information and preventing account takeovers by malicious users.
  • Provided immediate problem resolution or escalation to appropriate level of support/management
  • Configured workstations for end users, utilizing standard desktop configuration to help staff and students perform their assigned duties.

Education

Associate degree - Computer And Information Systems Security/Auditing

Mount Wachusett Community College
Gardner, MA

Certificate in Cyber Security -

Mount Wachusett Community College
Gardner, MA

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City, UT

Skills

  • Cyber Security/Information Security
  • Multitasking Abilities
  • Driving to results
  • Risk and Vulnerability Management
  • Attention to Detail
  • Strategic thinking
  • Teamwork
  • Working professionally with confidential information
  • Microsoft Office
  • MySQL
  • Java
  • SQL
  • Windows
  • APIs
  • Problem-Solving
  • Analytical Thinking
  • Critical Thinking
  • Ability to work well with others and under pressure
  • Network Firewalls
  • Excellent Communication
  • Wireshark
  • NIST Standards
  • Incident Response Management
  • Salesforce

Accomplishments

  • Researched, tested, compared, and recommended best Packet Sniffer tool for Security Operations team
  • Created a leading security practices course and led a workshop with staff and students teaching them secure online practices such as hardening access control, securing personal information and preventing account takeovers by malicious users.
  • Developed Incident Response plan for Seven Hills Foundation to serve as blueprint for incident remediation through student mentorship program organized by Massachusetts Cyber Center and Massachusetts Technology Collaborative.
  • Researched, developed MySQL database and secured / hardened the database with leading database protection methodologies.

Certification

  • CompTIA+

Timeline

Senior Customer Service Representative

National Grid USA
04.2023 - 10.2023

Associate Professional Service Engineer/Analyst

Devo Technology Inc
06.2022 - 11.2022

Internship

Mount Wachusett Community College
01.2022 - 04.2022

Associate degree - Computer And Information Systems Security/Auditing

Mount Wachusett Community College

Certificate in Cyber Security -

Mount Wachusett Community College

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Ebenezer Kwadwo Mireku