Ebens Landeau

• Supervised daily activities, ensuring compliance with individualized support plans.
• Trained and mentored new staff on best practices in direct support services.
• Developed and implemented strategies to enhance client engagement and satisfaction.
• Collaborated with multidisciplinary teams to coordinate care and support for clients.
• Monitored and documented client progress, identifying areas for improvement in services.
• Assisted in crisis intervention, applying de-escalation techniques effectively.
• Evaluated program effectiveness, recommending adjustments to improve outcomes for clients.
• Facilitated staff meetings, promoting communication and teamwork among support staff.
• Participated in program evaluations that contributed valuable insights towards continuous improvements in service outcomes.
• Implemented behavior management strategies in accordance with individualized behavior support plans, reducing incidents of challenging behaviors.
• Evaluated staff performance objectively through regular reviews of service delivery quality and adherence to program standards.
• Managed staff schedules, ensuring adequate coverage and minimizing overtime expenses.
• Ensured a safe living environment for clients through regular inspections, addressing maintenance issues, and adhering to safety protocols.
• Advocated on behalf of clients when necessary, ensuring their voices were heard within the decision-making process related to their care plan adjustments or modifications.
• Facilitated social activities for clients within the community, promoting inclusiveness and increasing social connections.
• Mentored new hires during their onboarding period while providing guidance on best practices based on company policies.
• Led team meetings to review client progress, address concerns, and coordinate care efforts among staff members.
• Developed and maintained detailed documentation of client progress, contributing to accurate assessments and tailored support plans.
• Enhanced client independence by implementing individualized support plans and promoting life skills development.

• Through Working with adult with autism change the way I see life. I learn how to Provide care by being patient and kind. learned how to teach to help make a difference in those guys life. Knowing that they relying on you for guidance, makes you want to do your best at everything. That’s why I strive to be better. Through my job I’m also a trained job coach. I would take the client to work, and help them to be successful.
• Accompanied individuals on outings to promote independence and integration into the community.
• Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
• Provided guidance and support to ensure safety of individuals served.
• Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
• Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
• Developed relationships with families of those receiving services to ensure continuity of care.
• Maintained clean and well-organized environment for client happiness and safety.
• Supervised medication administration, personal hygiene and other activities of daily living.
• Assisted individuals in learning and developing new skills.
• Accompanied or transported clients to appointments, errands and social activities.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.

I work in the deli department . I would slice meat and cheese for customers. I learn how to interact with customers and build great customer service. In my time there, I also work in the sub shop. I would slice the meat and cheese then make sandwiches for customers. I learn to be patient and be a great listener due to the fact customers would request different sandwiches.

• Developed and implemented customer service standards to ensure quality customer experience.
• Maintained a clean and sanitary work environment by conducting regular inspections and taking necessary corrective actions.
• Assisted customers in selecting items from the deli menu according to their needs and preferences.