Open To Work
Ebeny Bowman
Houston
Work Preference
Summary
Energetic Customer Service Representative trained in call center practices, delivering professional company image through effective phone interactions. Managed customer inquiries, resolved complaints, and processed transactions with high accuracy, enhancing customer satisfaction and driving store profits. Demonstrated strong communication skills and ability to learn new software quickly, contributing to a positive team environment.
Overview
12
12
years of post-secondary education
17
17
years of professional experience
Work History
Uber Driver
Delivery Drivers
San Francisco
10.2019 - 01.2026
- Provided safe and reliable transportation for passengers across various locations.
- Navigated efficiently using GPS to optimize routes and reduce travel time.
- Adapted to changing traffic conditions to ensure timely arrivals for passengers.
- Processed payments and managed ride requests through the Uber app to facilitate seamless customer service.
- Ensured vehicle cleanliness and proper functioning through regular inspections to enhance passenger experience.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Operated vehicles with specialized equipment to safely transport and secure passengers with special needs.
- Informed dispatchers about vehicle issues to ensure prompt repairs.
Title clerk
Gillman Honda
Houston
12.2015 - 03.2022
- Researching documents to complete legal title transfer for both new and used vehicles
- Manage title transfers and customer inquiries efficiently.
- Maintain organized records of all vehicle titles and transactions.
- Managed and filed paperwork to facilitate vehicle ownership transfers from dealer to purchaser for new, used, and wholesale sales.
- Preparing documents to be title out of state or paper work to be sent to the state
- Coordinated with departments to resolve issues in titling process.
- Issued checks for DMV transactions and customer services.
- Reconciled the general ledger with various monthly statements and made adjustments.
- Multi-task and complete tasks within deadlines management System and other applications
Healthcare
Citizen Home Health Care
02.2016 - 07.2018
- Assisted patients with meal preparation to promote nutritional health
- Assisted patient in meal preparation at their residence.
- Assisting the patient by going with them to doctor’s visits
- Accompanied patients to doctor’s visits, enhancing communication and continuity of care
- Executed light housekeeping tasks to maintain a clean environment.
- Supported physicians and healthcare staff with administrative tasks to streamline operations
- Provided administrative support to physicians and other healthcare staff.
- Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to patients.
- Administered medications as prescribed by healthcare providers.
Title clerk/ property tax clerk
Harris County
09.2012 - 12.2015
- Collaborated effectively with colleagues to achieve team goals.
- Interacted with customers daily in high-volume environment to address inquiries and resolve issues
- Filing, keeping records and maintaining files of all government documents
- Provided excellent customer service through effective communication.
- Handled large amounts of cash accurately during daily transactions.
- Renter in data at a good rate speed and using your basic computer skills
- Organized paperwork for dealers and individual customers to ensure clear titles and accurate VIN verification
- Prepare and reviewing state tax documents
- Typing documents for title transfer on a daily from dealerships and individuals
- Responded promptly to customer inquiries to provide assistance.
- Conducted thorough auto checks on vehicles to ensure safety.
- Verified accuracy of titles and invoices for transactions.
- Utilized Microsoft Office and other software for various tasks.
- Researching property tax issues
- Reviewed and provided tax files to ensure compliance and accuracy in property tax documentation
- Handling large amounts of money
Escalation Supervisor
Sprint Call Center Representative
Houston
11.2008 - 02.2011
- Answer phones, and identify, research and resolve customer issues
- Upsell sell products and services, place customer order into computer system
- Trained new employees on escalation procedures and protocols.
- Recommended improvements to streamline workflows and enhance efficiency.
- Recommended process improvements to enhance efficiency.
- Trained new staff on escalation processes and communication techniques to improve customer interactions.
- Developed training materials to assist staff in effectively handling complex customer inquiries.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Analyzed financial activities of department to share budgetary input with managers.
Education
Master of Arts - Business Administration And Management
Strayer University
05.2018 - 05.2026
High School Diploma -
Alief Elsik High School
Houston, TX 08.2004 - 05.2008
Skills
- Receipt handling
- Payment posting
- Scanner operations
- Transaction reporting
- Online orders preparation
- Customer service
- Sales assistance
- Loyalty program support
- Stock management
- Microsoft Excel
- Data analysis
- Problem resolution
- Multitasking and organization
- Project management
- Effective communication
Timeline
Uber Driver
Delivery Drivers
10.2019 - 01.2026
Master of Arts - Business Administration And Management
Strayer University
05.2018 - 05.2026
Healthcare
Citizen Home Health Care
02.2016 - 07.2018
Title clerk
Gillman Honda
12.2015 - 03.2022
Title clerk/ property tax clerk
Harris County
09.2012 - 12.2015
Escalation Supervisor
Sprint Call Center Representative
11.2008 - 02.2011
High School Diploma -
Alief Elsik High School
08.2004 - 05.2008