Eber David De León Gramajo

• Performs all maintenance tasks for units and equipment

• Oversees entire Maintenance Team

• Manages work orders to ensure they are completed in a timely manner

• Confirms apartments are updated and move-in ready

• Performs all mechanical walks for construction

• Monitors inventory and orders supplies as needed

• Schedules vendors and contractors and works side-by-side with construction to address any issues

• Uses expert knowledge to abide by pertinent laws and EPA and OSHA regulations governing proper storage and management of hazardous materials

• Inspects the condition of physical properties throughout the community and corrects unsafe conditions

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.

• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.

• Assisted in conducting move-in and move-out inspections, helping to maintain high standards of quality across all properties.
• Maintained a clean and safe environment for residents with regular groundskeeping tasks, including landscaping and trash removal.
• Consistently met or exceeded performance expectations, resulting in positive feedback from supervisors and colleagues.
• Completed various plumbing, electrical, HVAC, and carpentry tasks as needed to address diverse maintenance needs within the community.

• Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
• Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
• Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
• Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.