EBERE ENWOROM

Highlights: Managed a population of 400 enrollee's, engaging over 50% of members into our Pediatric Asthma Programs. (Breathe DC and Impact DC).

• Managed community programs, tracked program outcomes and examine data, provided qualitative analysis on enrollees’ health statuses; conducted outreach to over 70 to 80 enrollee’s per week.
• Facilitated presentations to existing providers, community partners, and stakeholders to introduce disease management.
• Tracked and reported expenses accurately to manage program budgets.
• Developed proposals and operational plans within assigned area.
• Identified culturally and linguistically appropriate resources and approved brochures and other printed materials to educate members on diverse topics, including EPSDT and Adult Wellness programs, prevention programs, and chronic disease management programs.
• Collaborates with various healthcare providers and support service units to administer delivery of services and enhance communication between healthcare workers and enrollees.
• Analyzes efforts to improve populations healthcare performance measures and outcomes such as HEDIS, achievement improvement program, along with other needed measures
• Built equally beneficial relationships with cross-functional departments to resolve quality of care between member or provider concerns, whilst supporting NCQA documentation, audit, compliance, and customer communication efforts when needed
• Managed use of EMR system to update enrollee’s records, prescription referrals, and transfer files.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Crafted creation of marketing materials to support disease management programs, which include resource guides, flyers, and text campaigns.
• Developed and maintained relationships with external partners to facilitate program operations.
• Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
• Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
• Organized and managed program development from conception through successful execution.
• Developed program marketing and outreach strategies to increase awareness and attract new participants.
• Developed and implemented new media programming strategy that increased viewership.
• Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.

• Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
• Organized and maintained work environment to allow for maximum productivity.
• Created and achieved product quality objectives and met product specifications.
• Updated Standard operating procedures and Good manufacturing practices when changes occurred.
• Reported progress, test metrics and results to project stakeholders.
• Provided sample management requests for CAR-T samples daily.
• Wrote and maintained detailed internal documentation on developed systems.

• Interpreted research findings and summarized data into reports.
• Created database of pathogenic organisms used for diagnosing and monitoring infectious diseases.
• Programmed computers to store, process and analyze data.
• Collected and analyzed biological data about relationships between organisms and environment.
• Designed and optimized assays.
• Managed overall laboratory functions.
• Managed and organized study specific manuals to conduct proper laboratory procedures.
• Certified that proper testing of samples are conducted in order to push data confirmation results to respective clients.
• Ensured that Standard operating procedures are followed in laboratory and notifies team of any Standard operating procedure protocol system updates.
• Contacted clients to report if there are any cases of unhealthy microbes within their products.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.