Ebere Jennifer Njoku

Developed skills through extensive training in back-office operations for a diverse range of medical domains like internal medicine and various specialties including cardiovascular, OBGYN, orthopedics, nephrology, infectious disease, endocrinology, and COVID vaccine departments. Knowledge of normal and abnormal medical issues CPR certified and Able to properly perform CPR Ability to room patients and perform accurate vital signs Ability to assist and prepare patients for physical examinations and assist physicians with minor procedures Knowledge of medical terminology. Effectively communicated with patients, families, physicians, and co-workers in a professional and empathetic manner. Able to perform a 12-lead EKG. Schedule patient appointments. Maintain punctuality and attendance, provide a smooth workflow, and the ability to travel. Acquired comprehensive training in cicare and ambulatory care settings, demonstrating proficiency in utilizing Epic care connect systems. Perform phlebotomy on inpatients and outpatients. Skilled in administering injections and conducting skin tests across multiple delivery methods such as intramuscular, subcutaneous, and intradermal.

Front office : answers direct and follow up incoming calls, faxing, sorting paperwork, currently using IMS, verify and updating patients insurance/ demographics and collecting co-payments, imputing patient information in chart, providing discount programs for pediatrics and adults. Referral office: handling authorizations/referrals to specialist, setting up appointments, updating referral log. Back office: assisting doctors with patients and procedures such as ear lavage, injections, pulse oximetry, breathing treatments, suture removals, wound dressings, vision and hearing test, urine and pregnancy test, glucose testing, assists with pap smears and minor surgical procedures, maintain/ stock and clean exam and treatment areas, instruct patient on lab procedure/testing preparations, track and maintain hospital/ ER log, update patient immunizations records, administer immunizations and taking vital signs, I work with pediatrics and also adults. Assisted in minor procedures Measured accurate vital signs Performed numerous administrative duties Contacted patients for appointment reminders Recorded patient history Updated care plans Assisted with charting Cleaned patient rooms