Falisha Rushing
Southaven,MS
Summary
Certified Medical Assistant with 5 years of experience in healthcare who demonstrates compassionate patient care, knowledgeable clinical procedures, and meticulous administrative duties. Effective healthcare worker who has gained experience in both internal medicine and family medicine practices working various EMR systems. Highly motivated individual
looking to use skills gained through the call center, referral dept, community engagement, in a growing organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Christ Community Health Service
Memphis, TN
02.2024 - Current
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
Patient Care Assistant
Baptist Memorial Hospital
Memphis, TN
08.2023 - 02.2024
- Performs direct patient care duties as assigned under the direction of licensed nursing personnel.
- Assists in the performance of procedures for the patient population served in a manner that is consistent with established policies and procedures.
- Provides for patient safety.
- Participates in ongoing educational activities.
- Completes assigned goals.
Referral Coordinator/ Quality Advisor
UT Family Medicine
Memphis , TN
08.2018 - 07.2023
- Scheduled patients according to availability, urgency, and insurance authorization guidelines and providers.
- Experienced in One Note, Excel, and powerpoint.
- Establish a rapport with patients, and family members.
- Managed 20 completed referrals daily while managing other duties
- Developed productive working relationships with numerous insurance company representatives, state holders, provider relationships, and other departments.
Certified Medical Assistant/ Referral Clerk
Tri -State Medical Group
Memphis, TN
04.2017 - 04.2018
- Read and recorded temperature, pulse and respiration, and perform vital signs.
- Prepared patient rooms to their arrival.
- Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical apparatus.
- Recognized and reported abnormalities and/or changes in patients' health status to nursing staff/provider.
- Comforted patients and showed empathy to patient provided them with reassurance and encouragement.
- Followed OSHA guideline to maintain personal and co-worker safety.
Food Server
Horseshoe Tunica Hotel & Casino
Robinsonville, MS
06.2008 - 01.2018
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Skillfully anticipated and addressed guests' service needs.
Delivered exceptional, friendly and fast service. - Inquired about guest satisfaction, anticipated additional needs, and happily fulfilled requests.
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
- Successful in multi-tasking while remaining professional and courteous in face-paced environments.
- Exceptional interpersonal and team building skill with an aptitude for building rapport with a diverse range of customer, managers, and colleague; talent for quickly resolving issues prior to escalation.
Education
NCMA - Medical Assistant
Concorde Career College - Southaven
Southaven, MS07.2017
High School Diploma -
M.S. Palmer High School
Marks, MS05.2004
Skills
- Strong work ethic
- Team player with positive attitude
- Clinical training
- CPR certified
- Charting expertise
- Strong verbal/non verbal skills
- Epic
- Nexgen
- Power chart
- Prior authorizations
- Appeals
- Billing
- Vital signs
- Referrals
- MIPS
- ICD 10 codes
- Medicare/Medicaid Guidelines
- Behavioral Health
- CCM management
- Community Engagement
- Covid Testing
- Vaccination administration
- Metric
- Outreach
- Internal Medicine
- Family Medicine
- Referrals
Affiliations
May 2013
- Leadership Training
- Supervisory Development
November 2016
- Director's Club
- Student of the Term
- Student Helping Student
- Perfect Attendance
April 2021
• Surpassing Referral Benchmark
Certification
- Certified Medical Assistant, NCCT - 2017
Timeline
Certified Medical Assistant
Christ Community Health Service
02.2024 - Current
Patient Care Assistant
Baptist Memorial Hospital
08.2023 - 02.2024
Referral Coordinator/ Quality Advisor
UT Family Medicine
08.2018 - 07.2023
Certified Medical Assistant/ Referral Clerk
Tri -State Medical Group
04.2017 - 04.2018
Food Server
Horseshoe Tunica Hotel & Casino
06.2008 - 01.2018
NCMA - Medical Assistant
Concorde Career College - Southaven
High School Diploma -
M.S. Palmer High School
- Certified Medical Assistant, NCCT - 2017
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