Eberson Denis
Springfield,OH
Summary
Seasoned System Administrator with 2-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Work History
Technical Support
Goodwill Industries of Southwest Florida Inc.
07.2023 - 11.2023
- Conducted on-site troubleshooting and repair of credit card machines and computer systems at various Goodwill stores in Southwest Florida, ensuring seamless operation and customer satisfaction
- Proficiently managed internet cable infrastructure, including installation, maintenance, and troubleshooting, to ensure reliable connectivity and network performance
- Successfully conducted remote troubleshooting to diagnose and resolve technical issues, ensuring efficient problem resolution without the need for in-person support
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Proficiently imaged computers for users, customizing and deploying system configurations to ensure a seamless and consistent user experience.
Help Desk
Florida Southwestern State College
01.2023 - 07.2023
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Configured hardware, devices, and software to set up workstations for employees
- Provided Tier 1 IT support to non-technical internal users through desk-side support services
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Installed, modified, and repaired software and hardware to resolve technical issues
- Diagnosed and troubleshot hardware, software, and network issues.
Education
Associate of Science - Cybersecurity
05.2024
- 3.83 GPA
Skills
- Active Directory Management
- Network Troubleshooting
- LAN and WAN control
- Vulnerability Assessment
- System monitoring
- Technical Support
- Incident Response Management
- Security Patch Management
Affiliations
- Member of FSW Cybersecurity club
- Member of SWFLsec Community
Participations
- Tampa Bside 11 edition 04/2024
- GBSI/ Cyber Ranges cyber competition 11/23
Accomplishments
- Active Directory Project
- Vulnerability Assessment project
Home Hacking/Security lab
Risk Management
Certification
- Technical Support Fundamentals (Google)
- The Bits and Bytes of Computer Networking (Google)
- Certified in cybersecurity (ISC2)
- Law and Legal Aspect (Infosec)
- Security Operation Center
- Network+(In progress)
- Security + (In progress)
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Technical Support - Goodwill Industries of Southwest Florida Inc.
07.2023 - 11.2023
Help Desk - Florida Southwestern State College
01.2023 - 07.2023
Florida SouthWestern State College - Associate of Science, Cybersecurity
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