Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ebina Dragovoja

Houston

Summary

Friendly and dedicated professional with experience in customer service, sales, and team leadership. Skilled at building strong customer relationships, exceeding goals, and solving problems. Experienced in upselling, handling customer inquiries, and managing daily operations. Eager to bring my skills and work ethic to a new sales role and contribute to team success.

Overview

2
2
years of professional experience

Work History

Store Manager

Minuti Coffee
Houston
12.2022 - Current
  • Managed daily store operations, ensuring efficiency and high-quality service.
  • Recommended products based on customer preferences, increasing sales and retention.
  • Strong verbal communication, active listening, and adapting to fast-paced environments while maintaining clarity and customer focus.
  • Trained and supervised staff to enhance customer interactions and sales performance.
  • Addressing customer complaints, providing solutions, and resolving issues efficiently.
  • Managing day-to-day operations, including cash handling, POS systems, inventory management, and cost optimization.

Education

Bachelor of Science - Accounting

University of Houston
Houston, TX
01-2027

Skills

  • Customer service
  • POS systems
  • Problem-solving
  • Multitasking and organization
  • Documentation and reporting
  • Cash management

Languages

Albanian
Native or Bilingual
Italian
Limited Working
Spanish
Limited Working

Timeline

Store Manager

Minuti Coffee
12.2022 - Current

Bachelor of Science - Accounting

University of Houston

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Ebina Dragovoja