Ebone Lindsey
Jackson,MS
Summary
Compassionate Health Care Aide with specialized skills in patient care, medical terminology, and emergency response. Delivered high-quality support through effective communication, empathy, and teamwork. Motivated to embrace new challenges while demonstrating adaptability and strong interpersonal skills.
Overview
11
11
years of professional experience
Work History
Advisor II
Concentrix
Arnold, Missouri
12.2022 - 01.2026
- Resolve elevated customer complaints and inquiries regarding eligibility, coverages, and claim submissions.
- Use a needs-based review process to educate customers on coverage options and proactively market appropriate products.
- Process policy changes, updates, and transfers while ensuring high accuracy in customer records.
- Develop leads, schedule appointments, and assist sales leads with up-to-date service and product knowledge.
- Escalated complex issues to ensure prompt resolution and maintain service quality.
- Operated in structured environments with monitored performance metrics.
CNA
Brandon Nursing And Rehabilitation Center
Brandon, Mississippi
06.2018 - 04.2021
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented resident care accurately in electronic health record systems.
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Provided emotional support and companionship to residents during daily interactions.
- Participated in training new staff on best care practices and facility protocols.
- Maintained cleanliness and organization of resident rooms and common areas.
- Documented patient care services by charting in designated areas.
- Administered medications under supervision of a licensed nurse.
ER Technician
Baptist Medical Center
Jackson, Mississippi
03.2015 - 04.2018
- Assisted medical staff in delivering urgent patient care in a fast-paced environment.
- Monitored vital signs and reported changes to healthcare providers promptly.
- Prepared examination rooms and ensured availability of necessary medical supplies.
- Conducted basic diagnostic tests under the supervision of registered nurses and physicians.
- Followed infection control protocols to ensure a safe environment for patients and staff.
- Operated a variety of diagnostic equipment such as EKGs, oxygen saturation monitors, blood pressure cuffs, glucometers and pulse oximeters.
- Responded quickly to emergencies by utilizing appropriate assessment techniques, triage protocols and stabilization measures.
- Collaborated with nursing staff to ensure quality patient care.
- Provided emergency life-saving measures as needed for cardiac arrest, respiratory failure and shock victims.
- Documented all procedures on patients' charts in accordance with hospital policy.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
Education
Forest Hill High School
Jackson, MississippiSome College (No Degree) - Practical Nursing
Holmes Community College
Goodman, MSSkills
Compassionate Health Care Aide with specialized skills in patient care, medical terminology, and emergency response Delivered high-quality support through effective communication, empathy, and teamwork Motivated to embrace new challenges while demonstrating adaptability and strong interpersonal skills
Compassionate Health Care Aide with specialized skills in patient care, medical terminology, and emergency response Delivered high-quality support through effective communication, empathy, and teamwork Motivated to embrace new challenges while demonstrating adaptability and strong interpersonal skills
Timeline
Advisor II
Concentrix
12.2022 - 01.2026
CNA
Brandon Nursing And Rehabilitation Center
06.2018 - 04.2021
ER Technician
Baptist Medical Center
03.2015 - 04.2018
Forest Hill High School
Some College (No Degree) - Practical Nursing
Holmes Community College