Ebonee Cannon
Clinical Supervisor
Memphis,TN
Summary
Clinical Supervisor professional with proven track record in patient care, clinical procedures, and administrative tasks. Strong ability to collaborate with healthcare teams, adapt to changing needs, and ensure efficient clinic operations. Skilled in patient communication, medical record management, and supporting physicians during examinations. Reliable and focused on achieving optimal patient outcomes through high standards and effective teamwork.
Overview
14
14
years of professional experience
2
2
Certifications
1
1
Language
Work History
Clinical Supervisor
Meharry Health Network
06.2023 - Current
- Led daily ambulatory clinic operations supporting 30–50+ patients per day, improving patient flow and reducing times by ~20% through optimized scheduling and room readiness.
- Managed VFC program compliance with 100% audit readiness, maintaining accurate vaccine, expiration, and inventory logs while eliminating compliance deficiencies.
- Reduced supply costs by 15–20% annually by conducting monthly and quarterly inventory audits, minimizing waste, and aligning orders with budget constraints.
- Implemented workflow and process improvements that increased staff productivity by 25%, strengthening coordination between clinical and administrative teams.
- Trained and onboarded new staff, improving policy adherence and documentation accuracy while supporting consistent EHR compliance and continuity of care.
Office Administrator
Heritage Medical Associates, P.C.
06.2019 - 05.2023
- Managed a multi-line phone system (80–120+ calls/day), routing calls, delivering messages, and greeting patients and visitors.
- Coordinated front-office operations including registration, financial processing, communications, and recordkeeping, ensuring efficient daily workflow.
- Optimized provider and executive scheduling, reducing conflicts and improving productivity.
- Maintained an organized, efficient office environment while multitasking across reception and administrative duties.
- Resolved issues through effective communication and problem-solving, supporting a positive, collaborative work environment.
Lead Copay Collection Specialist
Accredo Specialty Pharmacy (Kelly Services)
02.2016 - 06.2019
- Managed payment posting and account reconciliation, applying coupon assistance and copay adjustments with 98–99% accurac y while ensuring payer compliance.
- Led reconciliation reporting and error resolution, reducing payment discrepancies by 30% and improving account balance accuracy.
- Oversaw refund processing and fund transfers, improving turnaround time by 25% through accurate check request management.
- Directed research and resolution of unidentified payments, decreasing unresolved balances and strengthening cash flow controls.
- Maintained high productivity standards by supporting workflows processing up to 200 claims per day per associate, consistently meeting performance benchmarks.
Certified Medical Assistant
MedTemp Medical Society
06.2012 - 10.2015
- Assisted physician with out-patient procedures and in house examinations
- Performed complex blood draws on fragile patients
- Set up medical referrals for out-patient testing related to physician findings
- Maintained good housekeeping of desk and exam rooms daily
- Performed injections related to annual checkup, academic requirements, b-12, antibiotics, and tuberculosis skin testing
- Refilled prescriptions and made outbound calls to patients related to previous lab results performed
- Ensure accuracy of patient vitals and medication history in the Epic emr system
- Assisted front desk with answering multi-line telephone, and scheduling appointments
Education
Medical Assistant Diploma - Medical Assistant
South East College of Technology
Memphis, TN09-2002
Certificate - Leadership
ECornell University
Ithaca, NY 05.2001 -
Bachelor of Science - Healthcare Management
University of Phoenix
Phoenix, AZ 05.2001 -
Skills
Certification
National Certified Medical Assistant (NCCT)
Accomplishments
- Supervised team of 10 staff members.
Awards
Recognized as MVP (2024-2025) -Sanitas Medical Center (Now Meharry), Promoted to Lead (July 2018) -Accredo
Timeline
National Certified Medical Assistant (NCCT)
12-2025
National Certified Phlebotomist (CPT)
08-2025
Clinical Supervisor
Meharry Health Network
06.2023 - Current
Office Administrator
Heritage Medical Associates, P.C.
06.2019 - 05.2023
Lead Copay Collection Specialist
Accredo Specialty Pharmacy (Kelly Services)
02.2016 - 06.2019
Certified Medical Assistant
MedTemp Medical Society
06.2012 - 10.2015
Certificate - Leadership
ECornell University
05.2001 -
Bachelor of Science - Healthcare Management
University of Phoenix
05.2001 -
Medical Assistant Diploma - Medical Assistant
South East College of Technology