Ebonee Harris

• Utilize all agency platform systems such as (Thera link, Zoo-books, and Practice Fusion). Utilized Microsoft Word and Excel for reporting. Maintains exact client records and confidential files in compliance with HIPAA and state DWI program requirements.
• Conducts drug screenings.
• Handles payment processing, account tracking, and financial reporting to support business operations.
• Provides professional customer service by answering calls, emails, and walk-in inquiries, offering clear program information and guidance.
• Assist counselors and management with administrative tasks such as data entry, correspondence, and preparation of program materials.

• Supported marketing, community relations and foundation with scheduling, planning and other administrative assistance.

• Conducted property tours, showcasing amenities and fostering positive resident relationships. Managed resident inquiries, providing timely responses to enhance customer satisfaction.
• Collaborated with team members to prepare marketing materials and promote community events.
• Supported move-in/move-out procedures, ensuring smooth transitions for residents and accurate inventory management.
• Reviewed competitor properties regularly to stay informed about industry developments and adapt marketing strategies accordingly.
• Conducted thorough background checks on applicants to maintain community safety standards and minimize delinquency risks.
• Evaluated market trends to strategically adjust advertising efforts for maximum reach among target audiences.

• Provide professional customer service support through phone, email, text messaging, and online scheduling systems by assisting customers with appointment booking, vehicle service inquiries, repair status updates, pricing information, and general automotive service questions in a courteous and timely manner.
• Collaborated with technicians to provide accurate vehicle status updates to customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Investigated and resolved accounting, service and delivery concerns.
• Trained new personnel regarding company operations, policies and services.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Greeted and assisted nursing staff, clients, and visitors with professionalism, ensuring positive first impressions.
• Answered multi-line phone systems, responded to inquiries, and directed calls to proper departments promptly.
• Scheduled and confirmed staffing assignments for nursing homes, ensuring proper coverage and compliance with agency requirements.
• Maintained exact employee and client records, including timesheets, schedules, and compliance documentation.
• Coordinated communication between nursing staff and facility management to resolve scheduling issues and urgent staffing needs

• Oversaw inventory management for office supplies, ensuring adequate stock levels for daily operations.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.