Summary
Overview
Work History
Education
Skills
Accomplishments
Community Service
Timeline
Generic

EBONEE WILLIAMSON

Albany

Summary

Dedicated Registration/Apheresis Specialist with a strong work ethic and commitment to excellence in patient care. Proven ability to deliver exceptional customer service while effectively communicating and organizing tasks in fast-paced environments. Eager to leverage skills in teamwork and individual contributions to foster positive relationships and drive success in new growth opportunities. Passionate about continuous improvement and professional development.

Overview

6
6
years of professional experience

Work History

Front Associate/Apheresis Specialist

Albany Medical Hospital
08.2023 - 01.2025
  • Greeting patients of all ages assisting with all their needs.
  • Providing skilled communication to doctors/ staff and Insurance companies in getting Authorizations. Duties are but not limited to
  • Answer incoming calls, along with relaying important messages
  • Registering/Pre Registering patients abiding by HIPAA
  • Address all urgent tasks throughout the day
  • Scheduling appointments/moving appointments based on Doctors orders and patient convenience
  • Checking accuracy on Doctors orders
  • Add/update insurance information, demographics of all patients
  • Checking patients charts to be sure orders/authorizations are not expired
  • Create new Encounters for every patient
  • Manage heavy call flows throughout the day
  • Checking Medical Necessity
  • Reconciliation

Office Assistant

John Jay College of Criminal Justice
03.2021 - 05.2023
  • Greeting students and faculty members on a daily basis assisting with the needs to make campus life easier.
  • Along with helping with distribution of funds for educational activities to staff members faculty and more.
  • Implemented/created new ways to offer assistance in each department. Duties were but not limited to
  • Answer incoming calls and translate to find resolution
  • Advocate for the Student Travel Program when informing students/faculty about the program and funds that are accessible for all
  • Creative ways to inform all about programs and funds
  • Add suppliers onto Cuny Buy software for payment purposes
  • Processing payments using CUNY
  • Create requisitions on Cuny Buy – provide payment to suppliers
  • Managed heavy call flows throughout the day
  • Data entry, excel spreadsheets, and more

Lead Concierge/Messenger

Supreme Messenger Center – SBM New York
11.2020 - 02.2021
  • Securing all patients into all medical facilities (Mount Sinai, ENTA, and Institute for Family Health). Along with checking ID cards for secure building access. Split position to also be a Messenger. Duties were but not limited to
  • Scanning/label and documenting high volume packages upon arrival
  • Ensuring accuracy of each package/labels and destination
  • Answering incoming calls/making outgoing calls
  • Registering using Ids and software
  • Train colleagues
  • Escort deliveries to the correct department
  • Dealing with tough situations and adapting to changes

Residential Concierge/Doorman

Downtown Brooklyn
04.2019 - 10.2020
  • Ensure safety of the residents. Greeting the residents and being of any assistance that is necessary. Duties were but not limited to
  • Using the building link software to keep track of logins, package arrival, and tenant keys Assist with move in and move outs
  • Update maintenance with tenant needs
  • Greeting tenants as well as helping them upon arrival and departure
  • Make outgoing and answering incoming calls using a switch board for data on tenants and their guests
  • Maintained a safe, clean and germ-free environment

Education

Associates Degree - Science Business Administration

LaGuardia Community College

Skills

  • Communication
  • Data entry
  • Public speaking
  • Observant
  • Face Pace Work Ethic
  • Detail Oriented
  • Fast Learner
  • Teaching
  • Presentation Skills
  • Classroom Management
  • Administrative
  • Curriculum Development

Accomplishments

  • Redesigned Mural
  • Created Projects
  • Formulated Presentations
  • Filmmaking
  • Public speaking

Community Service

Youth Justice Board, Board Member, Brooklyn, NY, 2015, 2016, A program where young adults between the ages of 14-19 come together collectively to achieve the goal of bettering the Youth and Police interactions. In this program I partook in making a film, along with redesigning a youth room. Located inside of a police department in New York. I've completed a lot of public speaking to Law Enforcement Officers, Commissioners, Police Chiefs, and many others.

Timeline

Front Associate/Apheresis Specialist

Albany Medical Hospital
08.2023 - 01.2025

Office Assistant

John Jay College of Criminal Justice
03.2021 - 05.2023

Lead Concierge/Messenger

Supreme Messenger Center – SBM New York
11.2020 - 02.2021

Residential Concierge/Doorman

Downtown Brooklyn
04.2019 - 10.2020

Associates Degree - Science Business Administration

LaGuardia Community College

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