Eboni Bush
Columbus,OH
Summary
Experienced claims professional and former team lead with over 9 years of success in the insurance industry. Recognized for driving customer satisfaction, improving operational workflows, and fostering collaboration across teams. Adept at handling complex auto claims, regulatory compliance, and leading process improvements. Licensed in multiple states with a strong desire to transition into leadership, operations, or client-facing roles where problem-solving and strategic thinking are valued.
Overview
9
9
years of professional experience
Work History
Material Damage Appraiser II
Nationwide Insurance Company
Columbus, OH
11.2021 - Current
- Manage complex auto damage claims, collaborating with customers and vendors across multiple states.
- Regularly exceed CSI and SLA metrics; praised for organization and clear communication.
- Led a voicemail backlog reduction initiative, improving callback response times by 30%.
- Participated in a company-wide process sprint, working with other departments to improve workflows.
- Mentored peers on best practices and software use, contributing to internal knowledge sharing.
Claims Generalist
Progressive Insurance
Schaumburg, IL
07.2018 - 05.2021
- Investigated auto claims, developed repair estimates, and resolved liability decisions.
- Conducted interviews with claimants, witnesses, and policyholders to ensure fairness and accuracy.
- Maintained strong customer communication and service, contributing to high retention scores.
Team Leader
Snapsheet
Chicago, IL
08.2016 - 07.2018
- Managed a team of remote virtual adjusters; reviewed performance and provided constructive feedback.
- Helped refine training procedures and supported onboarding of new adjusters.
- Liaised between adjusters and tech teams to streamline claims processing tools.
- Promoted team productivity while maintaining a calm, remote-friendly work environment.
Education
Bachelor Of Applied Arts And Science - Criminal Justice
American InterContinental University
Skills
- Team leadership
- Training & Onboarding
- Process improvement and regulatory compliance
- Time management and collaboration
- CCC One, Mitchell, Audatex estimating systems
- ClaimCenter/Claim Station systems
- FL/PA/NY/LA/CA adjuster licenses
Timeline
Material Damage Appraiser II
Nationwide Insurance Company
11.2021 - Current
Claims Generalist
Progressive Insurance
07.2018 - 05.2021
Team Leader
Snapsheet
08.2016 - 07.2018
Bachelor Of Applied Arts And Science - Criminal Justice
American InterContinental University