Eboni Dixon
Upper Marlboro,MD
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
19
19
years of professional experience
Work History
REALTOR
Samson Properties, Century 21 Award
01.2014 - Current
- Interprets legal contracts for buyers and sellers
- Negotiate terms of contract between all parties
- Maintain showing schedules for both buyers and sellers
- Maintain schedule of events from contract ratification to close
- Analyze data to ensure listings are priced correctly and buyers are purchasing at a fair price
- Staying abreast of new real estate laws by taking continuing education classes throughout the year
- Data input and analysis
Sales Coach
Automobile Club Of Southern California
San Diego, CA
01.2007 - 01.2014
- Answered incoming calls in a call center format
- First line supervisor handling customer complaints, VIP customers and beta testing
- Coached peers in areas of call handling performance
- Developed individual training programs catered toward improving metric deficiencies to improve performance
- Served as an in office WFM-RTA
- Worked with the VP to investigate member and service station fraud securing the largest single case bust of over $2,000,000
- Assisted in policy creation and review for 8 AAA Club territories.
- Boosted team morale with regular recognition of outstanding achievements and contributions to the company.
- Enhanced team''s closing ratios through in-depth training on effective communication and negotiation tactics.
Front End Trainer
Target
San Diego, CA
01.2005 - 01.2007
- Trained new employees in all front of house operations
- Served as back-up Guest Services Team Leader (entry level manager)
- Cashier
- Handled customer complaints
- Customer Service
- Improved employee performance by designing and implementing effective training programs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
Diploma -
Fredrick Douglas High School
MarylandSkills
- Microsoft Office Suite
- Contract negotiation
- Various real estate programs
- Data Analytics
- Project management
- Time management/prioritization
- Customer relationship management software
- Marketing
- Sales
- Networking
- Time management
- Lead generation
- Multiple courses in Business Admin, finance and marketing
Community Service
- P.G. County Boys & Girls Club - Assistant Commissioner of Youth Soccer
- Girl Scouts of America - Juniors troop Leader
Timeline
REALTOR
Samson Properties, Century 21 Award
01.2014 - Current
Sales Coach
Automobile Club Of Southern California
01.2007 - 01.2014
Front End Trainer
Target
01.2005 - 01.2007
Diploma -
Fredrick Douglas High School