Eboni Edwards
Wayne
Summary
Highly motivated and dedicated professional with a strong work ethic seeking to contribute as a valuable asset to a dynamic and enthusiastic team. Committed to making a meaningful impact and achieving exceptional results, I bring a passion for collaboration and a drive for success. Excited to leverage my skills and contribute to the overall growth and success of the team, I am seeking an opportunity where positivity and high energy are valued.
Overview
7
7
years of professional experience
Work History
School Bus Driver
Durham Transportation
Ann Arbor
08.2023 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting
- Transported passengers safely along prescribed routes according to tight schedules
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components
Customer Service Representative
Live Direct Call Center
Wayne
05.2020 - 08.2023
- Answering high call volume
- HIPPA Compliant
- WFH (remote)
- Data Entry
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
Customer Service Representative
Call Center For Hire
Detroit
01.2020 - 04.2021
- WFH (remote)
- High call volume
- Data Entry
- Transfers to proper department
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy
- Responded to customer requests for products, services, and company information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
Customer Service Representative
Intuit
Detroit
03.2019 - 04.2020
- Remote
- Customer service
- High call volume
- Tax platform navigation
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
Ambassador
Amazon Warehouse
Hazel Park
06.2018 - 03.2020
- Enforcement of safety rules
- Assist in production (wherever needed)
- Dock work
- Promoted good staff relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude
- Assisted team with operational procedures to drive services
Education
Certificate - Crisis Intervention Training
CPI
Ann Arbor12-2024
Certified - Medical Billing And Coding
Everest Institute
Detroit, US08-2006
Skills
- Dependable and reliable
- Effective leader
- Strategic leadership
- Customer service experience
- Group and individual instruction
- Budget coordination
- Multitasking
- Strategic Planning
- Team building
- Problem-solving abilities
- Public relations
- Strategic communications
- Time management abilities
- Project Management
Timeline
School Bus Driver
Durham Transportation
08.2023 - Current
Customer Service Representative
Live Direct Call Center
05.2020 - 08.2023
Customer Service Representative
Call Center For Hire
01.2020 - 04.2021
Customer Service Representative
Intuit
03.2019 - 04.2020
Ambassador
Amazon Warehouse
06.2018 - 03.2020
Certificate - Crisis Intervention Training
CPI
Certified - Medical Billing And Coding
Everest Institute