Eboni King
Birmingham,AL
Summary
A highly talented, detailed-oriented Account Solution Specialist with experience providing exceptional support and ensuring projects are completed on time. Strives in a transparent, fast-paced, virtual environment. Established in procedures and practices to exceed all client expectations. Experienced in creating an effective, optimistic environment where I can excel at focusing on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Account Solution Specialist
Regions Bank
Hoover, AL
02.2018 - Current
- Assist fellow associates with questions regarding procedures and policies
- Assist clients with processing payments
- Takes ownership of clients issues and works proactively for resolution
- Offer extensions, deferments, settlements or reages to clients experiencing hardships
- Showing empathy to clients who are in need of assistance
- Troubleshoot computer programs
- Keep a kind and genuine rapport.
Nike Specialist
Macy's Department Store
06.2015 - 02.2018
- Overseeing the department and encouraging team members to meet goals
- Assist customers with products
- Build open and honest rapport with customers
- Reporting to management of department data
- Creating plans to meet end of month goals
- Resolving customer complaints in a timely manner.
Customer Service
Kohl's Department Store
06.2013 - 12.2014
- Answer inbound calls
- Process electronic payments
- Update customer data
- Solve customer issues for immediate resolution
- Keep the area organized and clean
- Demonstrate leadership skills and encourage team members.
Education
High School Diploma -
Shades Valley High School
Irondale, AL05.2011
Skills
- Ability to work in a fast paced environment
- Detailed oriented
- Excellent organization skills
- Strong negotiation skills
- Excellent verbal and written communication skills
- Strong in self sufficiency
- Ability to multitask
- Maintaining a positive, genuine and professional attitude towards clients
- Demonstrates self-motivation
- High level of initiative
- Excellent time management
- Strong decision making
- Proficient in Microsoft Excel, powerpoint and word
- Respond to clients inquiries
- Proactively updating clients data
Personal Information
Title: Account Solution Specialist
Awards
- Most Accounts Worked in the first quarter. Regions Bank- 2022
- Top performer for Quality Assurance. Regions Bank March- May 2019
- Top performer for Availability. Regions Bank March- April 2019
Timeline
Account Solution Specialist
Regions Bank
02.2018 - Current
Nike Specialist
Macy's Department Store
06.2015 - 02.2018
Customer Service
Kohl's Department Store
06.2013 - 12.2014
High School Diploma -
Shades Valley High School