EBONI MARTIN
Summary
Epic-certified professional with 14+ years of healthcare operations and management experience, including oversight of 25 locations, 20 doctors, and 68 staff members in the DFW region. Skilled in Epic EHR administration, workflow optimization, and revenue cycle support (insurance verification & Eligibility, guarantor account, MyChart, and scheduling). Proven ability to train and support end-users, improve data accuracy, and ensure HIPAA compliance across multi- best practices. Adept at project management, system adoption, and cross-functional collaboration to align clinical, finance, and IT workflows with organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Management
PDS Healthcare
Irving, Texas
01.2022 - Current
- Managed electronic health record (EHR) workflows, ensuring accurate documentation, HIPAA compliance, and smooth patient information flow across multiple specialties.
- Trained and supported staff on EHR usage, system updates, and best practices, increasing user adoption, and reducing errors.
- Monitored and analyzed reporting data to track productivity, case acceptance, and operational performance, making recommendations for improvement.
- Collaborated with providers and leadership to analyze workflow gaps, and implement process improvements that increased efficiency and patient throughput.
- Oversaw provider scheduling systems, optimizing templates to maximize productivity and minimize delays.
Back Office Regional Manager
PDS Healthcare
Irving, Texas
08.2019 - 01.2022
- Collaborated with stakeholders to align regional goals with corporate objectives.
- Directed back-office operations across 25 locations, managing 68 team members, and 20 doctors to ensure consistent clinical workflows and systems adoption.
- Led end-user training and regional workshops on EHR best practices, documentation accuracy, and compliance, increasing adoption, and reducing system errors.
- Partnered with doctors, clinical teams, and administrative leaders to translate operational challenges into system solutions within the EHR environment.
Lead Dental Assistant
PDS Healthcare
Irving, Texas
11.2017 - 08.2019
- Assisted dentists during procedures to ensure patient comfort and safety.
- Prepared treatment rooms by sterilizing instruments and organizing supplies.
- Educated patients on oral hygiene practices and post-treatment care.
- Managed patient records using electronic health record systems effectively.
Education
Some College (No Degree) - General Studies
Ivy Tech Community College of Indiana
Indianapolis, INDental Career
Indianapolis, INSkills
- Communication and training
- Epic EHR
- Health IT and data
- Project Management
- Clinical and administrative process improvement
- Provider scheduling and template management
- Change management and leadership
- Data accuracy (reporting, and compliance)
- Testing & Validation
- Workflow optimization and gap analysis
- System Build & configuration
- Epic registration
- Insurance verification ( EPIC eligibility check)
- Claim processing
- Epic guarantor account
Certification
- CPR
- Epic
Timeline
Management
PDS Healthcare
01.2022 - Current
Back Office Regional Manager
PDS Healthcare
08.2019 - 01.2022
Lead Dental Assistant
PDS Healthcare
11.2017 - 08.2019
Some College (No Degree) - General Studies
Ivy Tech Community College of Indiana
Dental Career
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