Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eboni Murphy

St Louis,MO

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Service Specialist II

Edward Jones
06.2021 - Current
    • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
    • Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
    • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
    • Streamlined call flow processes for more efficient response times and increased productivity.

Bank Call Center Rep

Randstad; State Farm Bank
05.2020 - 06.2021
  • Close accounts including Checking, Savings, Money Market, Certificates of Deposit; ordered bank supplies, ATM/debit cards; processed internal transfers, ACHs, Cashier's Checks, stop payments, loan payments and loan applications
  • Also provided navigational assistance with online and mobile banking
  • Process transactions, including money transfer, deposits and withdrawals and data entry to update client files.
  • Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.

Caregiver

Sanetiv Homecare
01.2018 - 05.2020
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.

Education

High School Diploma -

Hazelwood East High School
St Louis, MO
05.2005

Skills

  • Customer support
  • Payment Processing
  • Professional telephone demeanor
  • Technical Support
  • Customer Relations
  • Excellent Time Management
  • Experience with inbound/outbound calls
  • Data entry
  • Call Management
  • Live chat support

Timeline

Service Specialist II

Edward Jones
06.2021 - Current

Bank Call Center Rep

Randstad; State Farm Bank
05.2020 - 06.2021

Caregiver

Sanetiv Homecare
01.2018 - 05.2020

High School Diploma -

Hazelwood East High School

Similar Profiles

CREATE PROFILE
Eboni Murphy