Eboni Reese
Sandersville,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Photographer
Eboni Reese Photography
Sandersville, Georgia
01.2010 - Current
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Digitally edited photos to enhance appearance.
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Organized travel arrangements for destination events for myself and assistants.
- Archived photographs on computers and servers.
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
- Shot photographs in controlled lab, field and remote environments.
Sales Associate
Goody's Family Clothing
Sandersville, GA
03.2008 - 02.2011
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales by offering advice on purchases and promoting additional products.
Customer Service Representative Agent
Kohl's Corporation
Brookfield, WI
09.2007 - 02.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Attended telephone skills and program information training sessions to boost aptitude.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Documented and detailed calls and complaints using call center's CRM database.
- Entered e-commerce orders into computer database system via inbound calls.
- Devised workaround solutions for shipping related issues.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer comments and questions via LiveChat during shifts.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Arts - Graphic Design
The Art Institute of Pittsburgh Online Division
Pittsburgh, PA 10.2008 - 02.2013
Skills
Strong compositional skills
Digital design
Project Management
Adobe Creative Suite
Equipment setup and maintenance
Complaint resolution
Retail store support
Multi-line phone talent
Technical Support
Professional telephone demeanor
Shipping procedures understanding
Proficiency in Microsoft Office
Attention to Detail
MS Office
Critical Thinking
Accomplishments
- Achieved certificate by completing Google IT Support specialization program with accuracy and efficiency.
- Course Certificates Completed:
Technical Support Fundamentals
The Bits and Bytes of Computer Networking
System Administration and IT Infrastructure Services
Operating Systems and You: Becoming a Power User
IT Security: Defense against the digital dark arts
Timeline
Photographer
Eboni Reese Photography
01.2010 - Current
Associate of Arts - Graphic Design
The Art Institute of Pittsburgh Online Division
10.2008 - 02.2013
Sales Associate
Goody's Family Clothing
03.2008 - 02.2011
Customer Service Representative Agent
Kohl's Corporation
09.2007 - 02.2008