Eboni Tinsley
Denver,NC
Summary
Proficient at specimen processing and client needs analysis, leveraged critical thinking and team training skills to enhance operations at Atrium Healthcare. Excelled in fast-paced environments, achieving notable improvements in lab efficiency and customer satisfaction. Has background spans customer service representative to lab management, consistently exceeding targets through innovative solutions and collaborative teamwork. Reliable individual with skills and experience. Smart and committed to job well done and offering exceptional drive.
Overview
3
3
years of professional experience
Work History
Advanced Lab Assistant
Atrium Healthcare
01.2024 - Current
- Demonstrated flexibility working in fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
- Managed specimen sample handling, receiving, storage and inventory.
- Worked closely with lab staff on special projects.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Logged samples correctly into computerized tracking system.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Licensed Insurance Agent
MVP Insurance Group
08.2022 - 01.2024
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Finalized sales and collected necessary deposits.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored customer feedback and identified areas of improvement.
Customer Service Representative
American Airlines
10.2021 - 07.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Arts - Sociology
University of North Carolina At Charlotte
Charlotte, NC05.2022
High School Diploma -
East Lincoln High School
Denver, NC06.2017
Skills
- Specimen Processing
- Information Security
- Lab testing and reporting
- HIPAA Compliance
- Scheduling
- Critical Thinking
- Conflict Resolution
- Team training and development
- Client needs analysis
Timeline
Advanced Lab Assistant
Atrium Healthcare
01.2024 - Current
Licensed Insurance Agent
MVP Insurance Group
08.2022 - 01.2024
Customer Service Representative
American Airlines
10.2021 - 07.2023
Bachelor of Arts - Sociology
University of North Carolina At Charlotte
High School Diploma -
East Lincoln High School
Similar Profiles
Ariel BentonAriel Benton
Certified Nursing Assistant at Atrium HealthcareCertified Nursing Assistant at Atrium Healthcare
Victor NgetichVictor Ngetich
Health Technician at Atrium HealthcareHealth Technician at Atrium Healthcare
Yvonne LoveblueYvonne Loveblue
Critical Care Registered Nurse at Atrium HealthcareCritical Care Registered Nurse at Atrium Healthcare
TABATHA DEGREETABATHA DEGREE
Utilization Review Nurse at Atrium HealthcareUtilization Review Nurse at Atrium Healthcare
Elizabeth ColonaElizabeth Colona
Owner/operator at Handy Ma’am Home and Office ServicesOwner/operator at Handy Ma’am Home and Office Services