Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eboni Washington

Spring ,TX

Summary

Obtain a position as a team- player in a people-oriented organization where I can maximize customer-service experience in a challenging environment to achieve the corporate goals.

Overview

5
5
years of professional experience

Work History

Account Resolution Specialist

Boston Scientific
09.2022 - Current
  • Completed in-depth research to investigate claims and resolve problems.
  • Assessed individual situations and developed effective and appropriate resolutions.
  • Documented all actions performed and interactions with customers.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Monitored aging accounts and reached out to customers to discuss payments.

Concierge

Sagora Senior Living
08.2020 - 09.2022
  • Serves visitors by greeting, welcoming, and directing them appropriately.
  • Receive, sort and distribute daily mail/deliveries
  • Answer, screen and forward incoming phone calls
  • Update calendars and schedule meetings
  • Screened visitors and issued badges to maintain safety and security.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Unit Support Assistant

Texas Children Hospital
04.2018 - 09.2019
  • Responsible for stocking and refilling the expected levels of patient care medical supplies as necessary (i.e
  • Alcohol pads, syringes, pulse-OX cables, etc.); and also redistributed supplies throughout the unit in accordance with established hospital and unit guidelines
  • Transported laboratory specimens by picking-up specimens and delivering them to the pathology department for inspection
  • Also retrieved blood, platelets, etc
  • From hospital blood bank and returned to patient nurses
  • Performed discharge cleaning of patient rooms following department procedure when patients checked out to go home or transferred to a different unit in the hospital

Education

High School Diploma -

Parkview Baptist High School
Houston, TX

Skills

  • Professionalism
  • Telephone Skills
  • Verbal Communication
  • Time Management
  • Organization
  • Adaptability
  • Customer Experience
  • Team Oriented
  • Credit and Collections

Timeline

Account Resolution Specialist

Boston Scientific
09.2022 - Current

Concierge

Sagora Senior Living
08.2020 - 09.2022

Unit Support Assistant

Texas Children Hospital
04.2018 - 09.2019

High School Diploma -

Parkview Baptist High School

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Eboni Washington