Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessAnalyst

Eboni Watkins

Westland,MI

Summary

Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.

Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.

Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

16
16
years of professional experience

Work History

Associate Banker

JPMorgan Chase Bank
03.2015 - Current
  • Processing teller transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures, verifying transactions
  • Teller transactions including: withdrawals, deposits, check cashing, loan payments, credit cards payments, and foreign currency transaction for customers
  • Performing teller transactions in the Drive Thru
  • Extensive experience in cash handling, record keeping and cash drawer balancing
  • Balancing the drawer at the end of day
  • Maintain the top and bottom drawer, making sure the cash is below the limit
  • Providing superior customer service to every clients while processing teller transactions
  • Audit the Travelers Check monthly, verify the check number and the amount
  • ATM Custodian duties: Supervising the ATM machine, removing the total deposits from the deposit cassette, adding the cash into the ATM machine, process the ATM cash deposit in the Teller Express, making sure the ATM deposit total balanced
  • Vault Custodian duties: Supervising the vault, ordering cash for the branch, prepare cash/coin shipment, verify incoming shipment, collecting cash/coin bags from tellers, process the buy/sell receipts, balance the vault
  • Order new debit card for my clients
  • Providing other options to do their banking, including digital options
  • Order checks and other supplies for my clients
  • Update demographic information for my clients, including change of address and name change
  • Process safe deposit box maintenance for my clients to get access to the safe deposit box
  • Process opening and closing safe deposit box
  • Following opening and closing procedures
  • Process wire transfer transactions for my clients at the bank
  • Refer my clients to the Relationship Bankers to start a relationship with Chase
  • Having the knowledge of products services, including: Checking, Savings, CDs, Business accounts, Credit Card Loans, and overdraft protection to prevent overdraft.

Sales and Service Specialist

Bank Of America
10.2013 - 11.2014
  • Providing basic sales and service support to customers as well as handling service requests and problem resolution
  • Establishing, retaining and deepening relationships with banking center customers and potential customers to achieve team sales goals and provide quality customer service
  • Resolving complex service issues or referring to appropriate associate to guarantee customer satisfaction and retention
  • Providing proactive sales activities of basic products while referring more complex requests
  • Opening new accounts, including: checking, savings, business accounts, online banking, mobile banking, credit card applications, money markets, interest checking accounts
  • Having the knowledge of CDs, IRA investments, and Loans, including: Mortgage, Home Equity, and Auto Loans
  • Processing teller transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures, verifying transactions
  • Teller transactions including: withdrawals, deposits, check cashing, loan payments, and credit cards payments for customers
  • Performing teller transactions in the Drive Thru
  • Extensive experience in cash handling, record keeping and cash drawer balancing
  • Process the ATM machine, counting the cash, and verify the total amount under dual control
  • Fill the amount of cash as needed into the canister fill after verifying the cash first
  • Balancing the ATM total amount into the computer after processing the ATM
  • Trial balancing during the day at the branch
  • Balancing the drawer at the end of day
  • Maintain the top and bottom drawer, making sure the cash is below the limit
  • Counting the cash vault, balancing the vault, typing in the amount into the computer at the end of day
  • Providing superior customer service to every customers while processing teller transactions
  • Supervising the teller line, making sure the employees completed their assignments
  • Order cash for the branch, prepare the cash shipment, and verify the receiving cash shipment
  • Following opening and closing procedures.

Lead Personal Banker Supervisor

Best Bank
09.2012 - 10.2013
  • Monitoring the sales reports daily, keeping track of the numbers
  • Supervising the teller line, making sure the employees completed their assignments correctly, and making sure the staffs meet their sales goal expectations
  • Discussing the team agenda and sales goal for the day
  • Making sure the staffs deliver superior customer service and providing products and services to engage customer needs
  • Monitoring the audits monthly: audit the drawers, the vault, and test the security alarm
  • Monitoring all signatures, making sure the daily log books, the ATM balancing sheets, and the Vault balancing sheets are signed
  • Supervising the teller line
  • Opening the branch, follow the opening procedures
  • Closing the branch, follow the closing procedures
  • Typing the CWF cash vault slips into the computer
  • Counting the cash vault, verify the money, and maintain the vault is balanced and correct under dual control
  • Process the ATM, counting the cash, and verify the total amount under dual control
  • Fill the amount of cash as needed into the canister fill after verifying the cash first
  • Balancing the ATM into the computer after processing the ATM
  • Open ATM deposit envelopes, verify ATM deposit envelopes, and typing the total amount of ATM deposits including cash, or checks into the computer
  • Order cash for the branch and verify the receiving cash shipment
  • Greeting customers, providing products and service to convince customers open new bank accounts
  • Cross sales of products and services, including: overdraft protection plan, identity theft protection, Easy Advance personal loan, designer debit cards, and credit cards to new and existing customers
  • Opening new accounts, including: checking, savings, business accounts, online banking, mobile banking, and credit card applications to new and existing customers
  • Teller duties including: completing customer withdrawals, deposits, and check cashing transactions, verifying transactions
  • Providing an excellent customer service during transactions, greeting customers at the teller window
  • Trial balancing during the day at the branch
  • Balancing the teller drawer, maintain the top drawer is $3,000 and below and overall is $8,000 and below
  • Counting the cash in the vault under dual control, balancing the vault, typing in the amount into the computer at the end of day.

Retail Cashier

Harbor Freight Tools
05.2012 - 09.2012
  • Providing customer service, greeting customers at Harbor Freight Tools
  • Selling inside track club memberships and replacement plans, known as the warranties
  • Operate a cash register, scanning customer merchandise
  • Helping every customers when needed my assistant on the sales floor
  • Stocking merchandise from the back of the warehouse on shelves
  • Recover every merchandise on the sales floor in each aisle, making sure they're neat and organize
  • Cleaning and organizing the registers, floors, shelves, and bathrooms.

Sales Associate

Bath & Body Works
09.2011 - 01.2012
  • Engaging every customers on the sales floor and focus on their needs
  • Greeting the guest with the sample test merchandise for the customers can try
  • Scanning every merchandise customers are purchasing at the cash wrap (cashier) using computer base registers
  • Asking for customers phone numbers and emails for better coupon updates at the cash wrap
  • Helping every customers when needed my assistant on the sales floor
  • Price check on certain merchandise, making sure they're correct
  • Re stock and organize the entire store in Bath & Body Works
  • Set up the newest fragrance and accessories on every tables, shelves, and counters
  • Making sure every merchandise is set up properly for our big sales and events
  • Cleaning and organizing the registers, counter tops, floors, shelves, and tables.

Crew Trainer

A&W Restaurant
06.2006 - 09.2011
  • Duties include daily interaction with customers and providing accurate service
  • Responsible for organization and re-stocking supplies in the restaurant
  • Making sure the restaurant is clean and neat at all times
  • Taking orders from customers and making sure orders are correct
  • Suggest of sales when new promotion has been introduced to every employees including myself
  • Operate a cash register and counting my drawer, maintained the register has the amount of $150.00 before & after the end of my shift
  • As a result of my professional and courteous customer service abilities, I was promoted as Crew Trainer
  • Trained new employees and assure that they become acclimated to their positions.

Education

High School Diploma - General Studies

Frank Cody High School

Skills

  • Processing transactions including: withdrawals, deposits, transfers, and payments
  • Word Excel including: typing the total amount of gross sales, credit card transactions, and the total amount of the deposit
  • Microsoft Windows 2000
  • Microsoft Windows XP
  • Microsoft Windows 7
  • Microsoft Windows 8
  • Microsoft Windows 10
  • Microsoft Word
  • Internet and web searches
  • Checking work emails using Microsoft Outlook
  • Listening, writing and speaking effectively
  • Answering phone calls, greeting the customers over the phone
  • Taking important messages for managers when not available to answer any calls from customers
  • Answer any questions when customers need my assistant over the phone, help solving their problems when there's an issue
  • Adding, subtracting, multiplying, and dividing numbers during teller transactions
  • Opening Accounts
  • ATM Balancing
  • Employee Motivation
  • Customer Transactions
  • Generating Referrals
  • Consumer Banking
  • Cash Handling
  • Money Transfers
  • Safe Deposit Box Oversight
  • Currency Exchange
  • Creative Thinking
  • Promoting Products
  • Sales Proficiency
  • Cross-Selling Expertise
  • Meeting Sales Goals
  • Opening and Closing Procedures
  • Product and Service Sales
  • Account Servicing
  • Financial Processes Understanding

Accomplishments

I received recognition awards for demonstrating the, "Five Keys," to a Great Customer Experience The categories are:

  • Always Be Courteous & Professional
  • Recognize Customers by Name
  • Be Attentive, Engaged, and Friendly
  • Keep Your Cool, Show Respect
  • Do The Right Thing
  • Use Common Sense
  • Be Clear, Upfront & Honest
  • Safeguard Our Customers
  • Build Last Relationships
  • Make a Connection
  • Take a Personal Interest in Customers' Needs
  • Listen, Ask For Feedback
  • Establish Trust
  • Exceed Expectations
  • Be Proactive & Anticipate Needs
  • Go Above & Beyond

Timeline

Associate Banker

JPMorgan Chase Bank
03.2015 - Current

Sales and Service Specialist

Bank Of America
10.2013 - 11.2014

Lead Personal Banker Supervisor

Best Bank
09.2012 - 10.2013

Retail Cashier

Harbor Freight Tools
05.2012 - 09.2012

Sales Associate

Bath & Body Works
09.2011 - 01.2012

Crew Trainer

A&W Restaurant
06.2006 - 09.2011

High School Diploma - General Studies

Frank Cody High School

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Eboni Watkins