Summary
Overview
Work History
Education
Skills
Timeline
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Ebonie Brown

San Antonio,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

19
19
years of professional experience

Work History

Cashier/Server/Cook

Busseys Flea Market
03.2023 - Current
  • Operating food truck serving food and drinks, cooking, and cleaning. Opening and closing duties.
  • Obtained TABC/ Food Handlers Card.
  • Operate cash register for cash transactions with excellent accuracy levels.

Customer Service Representative

South Texas Radiology Group
02.2024 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Scheduling and rescheduling appointments.
  • Checking in patients for appointments.
  • Collecting co pays, setting up payment arrangements when necessary.
  • Responded to customer requests for products, services, and company information.

Data Clerk

SAISD
03.2020 - 12.2023
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Tracked data regarding student absences, truancy offenses and disciplinary actions with daily updates.
  • Collected, evaluated and stored documents securely in permanent records.
  • Welcomed visitors to main office and asked questions in effort to determine how to best serve needs
  • Registrar who provided assistance with completion of paperwork related to the registration and withdraw process.
  • Utilized computer systems to track all incoming applications for registration purposes.
  • Prioritized and organized tasks to efficiently accomplish daily goals.
  • Completed records requests according to company standards.

Office Manager

Straight Wheels
07.2014 - 02.2019
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Coded and entered daily invoices with in-house accounting software.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

Medical Records Technician

Cancer Care Centers of South Texas
07.2006 - 11.2012
  • Pulled patient records and transferred information to appropriate parties.
  • Pulled patient charts for upcoming appointments.
  • Scanned incoming documentation.
  • Set up patient charts and documented information in various company software.
  • Assisted physicians with retrieving old medical records for reference purposes.
  • Maintained confidentiality of all medical information in accordance with HIPAA regulations.
  • Organized physical files by assigning appropriate labels and codes in accordance with departmental protocols.

Education

High School Diploma -

Judson High School
06-2004

Skills

  • Maintains Confidentiality
  • Document Processing
  • AR/AP
  • File Management
  • Professional and Mature
  • Data Transcription
  • Data Accuracy
  • Customer Service-Oriented
  • Strong Problem Solver
  • Multi-Line Phone Proficiency
  • Collecting Information
  • Advanced Clerical Knowledge

Timeline

Customer Service Representative

South Texas Radiology Group
02.2024 - 04.2025

Cashier/Server/Cook

Busseys Flea Market
03.2023 - Current

Data Clerk

SAISD
03.2020 - 12.2023

Office Manager

Straight Wheels
07.2014 - 02.2019

Medical Records Technician

Cancer Care Centers of South Texas
07.2006 - 11.2012

High School Diploma -

Judson High School

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Ebonie Brown