Ebonie Johnson
Columbus,OH
Summary
Detail-oriented professional skilled in customer service and critical thinking. Experience in operating machinery for efficient packaging and ensuring safety compliance. Ready to enhance operational efficiency and quality assurance in a dynamic work environment.
Overview
10
10
years of professional experience
Work History
Packing Associate
Amazon
11999 National Rd SW
10.2025 - 03.2026
- Operated packing machinery to ensure efficient packaging processes.
- Prepared and organized products for shipment, following safety guidelines.
- Collaborated with team members to optimize workflow and meet deadlines.
- Inspected packages for quality assurance before dispatching to customers.
Bus Operator
COTA
1333 Fields Ave Columbus, Ohio 43201
05.2023 - 03.2025
- Operated buses safely, ensuring timely arrivals and departures for passengers.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Assisted passengers with boarding, providing information on routes and schedules.
- Managed fare collection accurately while maintaining a balanced cash register.
Bus Driver
Columbus City Schools
02.2020 - 05.2023
- Operated school buses safely, ensuring timely transportation for students to and from school activities.
- Conducted pre-trip inspections, identifying potential mechanical issues to enhance vehicle safety and reliability.
- Managed student behavior during transit, fostering a respectful and safe environment on the bus.
- Collaborated with school staff to coordinate schedules and routes, optimizing efficiency in student transportation.
Customer Service Representative
JCPenney Logistics
5555 Scarborough Blv Columbus, Ohio 43232
01.2019 - 01.2020
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Processed orders and returns efficiently using JCPenney's proprietary systems.
- Collaborated with team members to improve service response times and accuracy.
- Trained new staff on customer service protocols and system navigation.
General Manager
KFC
4449 E Main St, Whitehall, Ohio 43213
07.2016 - 02.2019
- Led operational excellence initiatives to enhance service quality and customer satisfaction.
- Developed and implemented training programs for staff to improve team performance and retention rates.
- Analyzed sales data to identify trends, optimizing menu offerings for maximum profitability.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
Education
High School Diploma -
West High School
179 S Powell Ave Columbus, Ohio 43204Skills
- Warehouse safety
- Efficient packing
- Product packaging
- Box assembly
- Customer service
- Active listening
- Critical thinking
- Data entry
- Clean driving record
- Vehicle inspection
- Wheelchair support
- Safe driving skills
Timeline
Packing Associate
Amazon
10.2025 - 03.2026
Bus Operator
COTA
05.2023 - 03.2025
Bus Driver
Columbus City Schools
02.2020 - 05.2023
Customer Service Representative
JCPenney Logistics
01.2019 - 01.2020
General Manager
KFC
07.2016 - 02.2019
High School Diploma -
West High School