Open To Work
Ebonie Lockhart
Pageland,SC
Work Preference
Summary
Experienced in member support and loan processing within financial services, effectively resolving inquiries to enhance member satisfaction. Demonstrated ability to ensure compliance with regulatory standards while managing daily operations, resulting in streamlined workflows and improved service delivery. Collaborated with team members to implement strategic initiatives that optimized branch performance and increased customer satisfaction rates. Proven track record in analyzing financial data to identify trends, contributing to consistent growth in accounts and receivables.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
13
13
years of professional experience
2014
2014
years of post-secondary education
Work History
Member Services Officer
North Carolina State Employees Credit Union
Monroe, NC
06.2024 - Current
- Provided exceptional member support by resolving inquiries and issues, enhancing overall member satisfaction and loyalty.
- Processed loan applications and account openings efficiently, ensuring compliance with credit union policies and procedures.
- Collaborated with team members to streamline service delivery, resulting in improved operational workflows and member experiences.
- Ensured compliance with all applicable laws and regulations pertaining to financial services.
- Recommended potential products or services to interested customers.
Branch Manager
Security Finance
Pageland, SC
06.2016 - 06.2024
- Developed and implemented strategic initiatives, enhancing branch performance and improving overall customer satisfaction rates.
- Led a team of financial professionals, fostering a collaborative environment that increased staff engagement and productivity.
- Analyzed financial data to identify trends, optimizing branch operations and ensuring compliance with regulatory standards.
- Managed daily operations, ensuring efficient service delivery and adherence to company policies and procedures.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Assisted other branches when needed during peak periods or special projects.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
Hauler
Walmart Distribution Center
Pageland, SC
03.2013 - 06.2016
- Operated forklifts and pallet jacks to efficiently transport goods within the distribution center, ensuring timely deliveries.
- Conducted regular inventory checks to maintain accurate stock levels, reducing discrepancies and improving operational efficiency.
- Collaborated with team members to streamline loading and unloading processes, enhancing overall workflow and productivity.
- Monitored equipment performance and reported maintenance needs, ensuring operational continuity and reducing downtime in the facility.
Education
Central Piedmont Community College, GED
Charlotte, NCCNA - Certified Nurse Assistant
York Technical College
Rock Hill, SC 07.2008 - 08.2008
Skills
- Member support
- Loan processing
- Regulatory compliance
- Operational workflows
- Human resources
- Risk assessment
- Goal setting
- Time management
- Policies and procedures adherence
- Attention to detail
- Warehouse operations
- Pallet jack handling
- Assembly and production
- Machine setup
- Manufacturing experience
Timeline
Member Services Officer
North Carolina State Employees Credit Union
06.2024 - Current
Branch Manager
Security Finance
06.2016 - 06.2024
Hauler
Walmart Distribution Center
03.2013 - 06.2016
CNA - Certified Nurse Assistant
York Technical College
07.2008 - 08.2008
Central Piedmont Community College, GED