Carson Affleck
American Fork,UT
Summary
To thrive in any work environment and do exceed expectations of others.
Overview
6
6
years of professional experience
Work History
Member Services
TruHearing
Draper Utah
01.2024 - 07.2024
- Received numerous commendations from supervisors for consistently exceeding performance expectations in delivering member services.
- Trained staff on best practices related to member services, promoting a consistent high-quality experience across all touchpoints.
- Assisted with developing annual budgets for the Member Services department while keeping expenses within allocated limits.
- Collaborated with cross-functional teams to identify opportunities for improving member services and satisfaction.
Service Porter
BMW
Pleasant Grove, UT
03.2023 - 09.2023
- Received customer vehicles for service and parked them in designated areas.
- Cleaned interior and exterior of customer vehicles using cleaning supplies, vacuum cleaner, air compressor, and power washer.
- Assisted customers with loading and unloading items from their vehicles.
- Checked tire pressure on customer vehicles and made recommendations for any necessary repairs or replacements.
- Prepared rental cars for customers who requested them while their own vehicle was being serviced.
- Delivered loaner cars to customers who requested them while their own vehicle was undergoing repairs or maintenance work.
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
- Transported completed vehicles back to the customer's residence or place of business.
- Ensured safety compliance by keeping service areas free of hazards and maintaining proper signage where required.
- Communicated with coworkers and managers about completed duties.
- Demonstrated commitment through impeccable attendance and quality performance.
- Performed cleaning and maintenance duties as directed.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
Smith Courtesey clerk
12.2019 - 08.2020
- Had many responsibilities including, being able to stay on top of multiple tasks
- Worked with lots of customers each day
- Making sure the store is in check and things are where they are supposed to be
- Have conversations with customers while bagging their groceries.
Lagoon Merchendise Salesman
04.2018 - 10.2018
- Responsible to keep merchandise in stock
- Greet and Check out customers
- Help customers with any questions or concerns
- Keep stores neat and clean/straightened out.
Education
High School Diploma -
Farmington High School
06.2022
Skills
- Customer Service
- Dependable
- Commutation
- Hard Work
- Easy Going
- Running Errands
- Ensuring Customer Satisfaction
- Member services
- Member support
Timeline
Member Services
TruHearing
01.2024 - 07.2024
Service Porter
BMW
03.2023 - 09.2023
Smith Courtesey clerk
12.2019 - 08.2020
Lagoon Merchendise Salesman
04.2018 - 10.2018
High School Diploma -
Farmington High School