Ebonie Mathias

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

* implement daily activities and supervision of children

• Launched marketing campaigns and events to attract community members and increase enrollment.
• Monitored compliance with state, federal and company regulations, standards and requirements.
• Communicated with parents and fostered strong professional relationships.
• Inspected facility and activities to monitor safety, sanitation and procedures.
• Oversaw daily activities and programs to educate and socialize participants.
• Created and updated records to document employee and participant information.
• Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.

• Develop and teach state accredited Curriculum -Customer service -Teacher of the Year.
• Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners
• Organized rooms in line with current educational thinking to maximize educational opportunities for students
• Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula
• Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques

• Train incoming teachers.
• Assist Director in Employee Time Management Coordinate school events; Book Fairs, team building activities & strategies.
• Operate high volume phone line.
• Organize and delegate parent teacher conference.
• Order both office and classroom supplies Experienced Customer Service Specialist and Lead with over 15 years of experience.
• Prepared meeting materials and took clear notes to distribute to stakeholders
• Interacted with customers by phone, email or in-person to provide information
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments

• Develop and teach state accredited curriculum.
• Prepared variety of different written communications, reports and documents to ensure smooth operations

• Assisted in the planning and implementation of daily program.
• Classroom supervision and setup.
• Prepared a suitable learning environment for the children.
• Ordered classroom supplies.