Hi, I’m
Ebonie McGee
Jackson,MS
Summary
Highly focused and hardworking Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment.Acquiring a long-term position as a CSR that will allow me to use my skills and training as well as exercise my desire to make a difference
Overview
8
years of professional experience
1
Certification
Work History
Conduent
Enrollment Specialist
01.2019 - Current
Job overview
- Worked accurately and efficiently in a fast-paced environment, handling calls, emails, and chats While resolving issues and answering questions promptly
- Ensured 100% compliance with departmental service quality guidelines to meet and exceed key performance indicators
- Delivered internal and external resources promptly to educate Customers regarding issues
- Updated, entered, and reviewed customer data.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Understood and thoroughly explained services provided to customers and potential customers.
- Coordinated with multiple departments to streamline enrollment process, making it more efficient.
- Enhanced customer satisfaction with personalized enrollment assistance.
Ambetter
Health insurance Agent
01.2020 - 01.2023
Job overview
- Provide information that customers benefit from
- Front-line support for customers while helping ensure that customers are satisfied
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer while inputting data
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Verify data before logging it into the system
- Maintaining database while updating customer account information & establishing entry priorities
GENERAL MOTORS, Fleet And Commercial
Customer Service Representative
02.2017 - 06.2020
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Murrah High SchoolJackson, MS
High School Diploma
05.1997
University Overview
- Honor Roll (1993-1997)
- 3.8 GPA
- Ranked in Top 20% of class
Hinds Community CollegeJackson Ms
Medical Assisting License from Certification in Clinical Medical Assisting
09.2014
Skills
- Active listening
- Efficient
- Phone Etiquette
- Excellent Interpersonal Skills
- Attention to Detail
- Organized and Professional
- Exceptional communication
- Documentation management
- Customer service expertise
- Data entry skills
- Strong organization
- Excellent phone demeanor
- Client relationship building
- Customer service background
- Policy interpretation
- Confidentiality handling
- Workflow optimization
- Billing support
Certification
- CES - Certified Enrollment Specialist
- Medical Assistant License - 10 years
- BLS License - 20 years
- Licensed Pharmacy Technician - 7 years
Timeline
Health insurance Agent
Ambetter
01.2020 - 01.2023
Enrollment Specialist
Conduent
01.2019 - Current
Customer Service Representative
GENERAL MOTORS, Fleet And Commercial
02.2017 - 06.2020
Murrah High School
High School Diploma
Hinds Community College
Medical Assisting License from Certification in Clinical Medical Assisting
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