Eboniesha Freeman
MCI
Lake Providence,LA
7
years of professional experience
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Healthcare Customer Service Representative
5 Months- Oversaw warranty counseling process to manage expense controls.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Customer Service Cashier
2 Years 9 Months- Collected credit card and cash payments to complete transactions for customer orders
- Greeted customers and responded to informational requests
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
Skills
Email marketing
Client account management
Policy adjustment knowledge
Cross-selling
Customer follow-up
Customer service
Asset protection expertise
Client retention
Insurance sales strategy
Upselling
Training & development
Timeline
Healthcare Customer Service Representative
MCI
10.2025 - 03.2026Read More
Customer Service Cashier
Walmart
04.2019 - 01.2022Read More