BIANCA MAXWELL
Teleperformance USA
10
years of professional experience
Motivated and service-oriented professional with strong sales, communication, and customer support skills. Proven ability to drive sales, assist teams, and deliver excellent customer experiences. Looking to contribute to a growing company with opportunities for advancement and growth.
Work History
Healthcare Customer Service Representative
2 Months- Handled inbound customer inquiries with professional phone etiquette and accurate account verification.
- Resolved billing, service, and product concerns using company knowledge base and CRM tools.
- Documented call details, customer requests, and case updates in ticketing systems.
- Guided customers through troubleshooting steps, account access, and basic service adjustments.
Shift Lead
1 Year- Supervised team operations during high-volume shifts, ensuring customer satisfaction and timely service.
- Handled cash, inventory, and team scheduling.
- Assisted in training new team members and managing store goals.
Shift Lead
3 Years- Led shift operations, managed staff, and handled daily performance tracking.
- Maintained cleanliness and food safety protocols.
- Delivered top-tier customer service and managed guest concerns effectively.
Healthcare Customer Service Representative Sme
5 Years 10 Months- Delivered high-quality customer support to healthcare members via phone and chat, addressing benefits, claims, and appointment inquiries.
- Navigated multiple systems to provide timely and accurate information while maintaining HIPAA compliance.
- Met and exceeded KPIs including call quality, first-call resolution, and productivity.
- Assisted with onboarding and mentoring new remote agents.
- Remote
Education
High School Diploma
Skills
Strong Written & Verbal Communication
Self-Motivated & Deadline-Oriented
Time Management & Task Prioritization
Remote Collaboration (Zoom
Teams
Google Meet)
Tech-Savvy with Fast Learning Ability
Customer Relationship Management (CRM) Basics
Email & Chat-Based Support
Microsoft Office & Google Workspace
Adaptability in Independent & Team Settings
Positive Attitude & Problem-Solving Mindset
Typing Speed & Accuracy
Data Entry & Document Management
Basic Troubleshooting (Tech Support/Customer Issues)
Multitasking in Digital Environments
Virtual Onboarding Experience
Active Listening & Empathy in Customer Communication
Remote Chat Support / Email Support
Basic Research & Information Gathering
Confidentiality & Data Protection Awareness
HIPAA compliance
Call center experience
Follow-up skills
Timeline
Healthcare Customer Service Representative
Teleperformance USA
09.2026 - CurrentRead More
Healthcare Customer Service Representative Sme
Concentrix
01.2021 - 2026Read More
Shift Lead
McDonald’s
01.2020 - 01.2021Read More
Shift Lead
KFC
01.2017 - 01.2020Read More
GROVES HIGH SCHOOL
High School Diploma
Read More